Forum Discussion

Aspirant

Dec 12, 2019

Neato d6

The Orbi does not allow the access point WiFi for neato to be recognized. I’m not super savvy but I never had this “discovery” problem before we changed internet carriers

Sierra8824

Aspirant

Dec 12, 2019

And the Orby is my router. And I bought a surfboard modem. My Alexa hooked up easily with the Amazon access point appearing in my Wi-Fi options. Does this seem to mean that it is a neato problem and not a router problem?

CrimpOn

Guru - Experienced User

Dec 12, 2019

Sierra8824 wrote:
And the Orby is my router. And I bought a surfboard modem.

Can you please provide the specific model number of the Surfboard modem?

Thanks

Sierra8824
Aspirant
Dec 14, 2019
Arris surfboard SB6190
CrimpOn
Guru - Experienced User
Dec 14, 2019
Thanks for providing the model number, which confirms that your modem is "only a modem". Therefore, you have only one router, the Orbi.

So, you put the vacuum in "Pairing Mode", the light blinks, you get to step C of the instructions and the Neato D6 WiFi does not show on the list of WiFi networks?
https://www.neatorobotics.com/support/BotVacD6Connected/article/225538168/#Check%20your%20Wi-Fi%20router%20information

You are doing this on an Apple or Android device?