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Need help isolating packet loss
I have an Orbi RBK50 with 2 satellites connected via ethernet backhaul and 300 mbps internet connection. I have an HDHomerun Connect Quatro attached to the router via ethernet. The HD box is used to ...
Thanks for the update.
You might just have an Orbi with bad hardware. Swapping it out with another unit at Costco might solve the issue.
Let us know if you find a solution that works for you.
This is helpful. Let me add a bit more clarity to my current configuration and then explain the test I ran this evening.
The Hd Homerun is streaming OTA material from my antenna. (Rg6 cable from antenna feeds into back of HD box). It does not have wifi capabilty. It must be connected to the network via Ethernet and obtain an IP address. You are correct, in theory, it should not require WAN, and only operates over LAN. It is currently connected to a LAN port of the router as is the AFTV stick. HD makes an app for the AFTV that is used to stream channels from the Hd Homerun box. Once connected to my network, I can watch OTA on any number of Tv's. All I need is the HD app on the streaming device. My plans are to eventually use Emby to take advantage of the DVR and electronic TV guide, but that is on hold until I get a stable environment. This current configuration as described is losing packets.
Based on your advice, I have an older d-link unmanaged switch. I connected the AFTV to it along with the HD box. In order for the AFTV stick to work in Ethernet mode, I had to connect a WAN feed to the switch to initiate the stream. Once the AFTV initialized and I could start the HD app, I unplugged the WAN. In short, I have the HD box and AFTV connected to a d-link unmanaged switch with no other devices or WAN. It is as though the HD box Ethernet is connected directly to the Aftv. It has been playing for 3 hours without a hiccup. I have never been able to get 3 hours of uninterrupted viewing. I plan to start it again tomorrow morning and let it run all day to confirm there are no issues. Assuming it can go all day, I think it is safe to say my packet losses are not related to the HD box or the AFTV stick. Would you agree?
So ruling out those devices, I am back to the Orbi router. How should I test to confirm or deny that it is causing my packet loss? Thanks so much for the help.
How exactly did you plug a WAN feed into the d-link switch?
Now try it again, but leave the WAN plugged into your d-link switch.
I connected one of the LAN ports from Orbi router to the d-link switch to provide WAN access. It was plugged in for less than a minute.
Just confirm the next step, I think you are suggesting that I reconnect the cable from the router LAN port to the d-link?
Not to jump ahead, but if my interpretation of the next step is correct, and I do not experience streaming issues with this configuration, I am not not sure what the result is telling me. It seems like the answer would be that I need to isolate all traffic requiring the HD box onto a separate switch, which isn't very practical for me. I have three wired AFTV sticks, one is connected to the LAN port of the router, the other two are connected to a netgear prosafe gigaibte swithc. I also have three AFTV sticks using wifi. I have experienced packet loss on all of the wired sticks and a couple of the wifi sticks. For purposes of troubleshooting, I have been focusing only on the AFTV conntected to the LAN port of the router in order to eliminate any complexity with the netgear switch. Hopefully I didn't make this more confusing, just trying to make sure I get to the root of the problem. For clarity purposes, when I talk about connecting the ethernet to the LAN port of the Orbi router, I am referring to the main unit, not a satellite.
5_olivers wrote:
Just confirm the next step, I think you are suggesting that I reconnect the cable from the router LAN port to the d-link?
Not to jump ahead, but if my interpretation of the next step is correct, and I do not experience streaming issues with this configuration, I am not not sure what the result is telling me. It seems like the answer would be that I need to isolate all traffic requiring the HD box onto a separate switch, which isn't very practical for me.
For clarity purposes, when I talk about connecting the ethernet to the LAN port of the Orbi router, I am referring to the main unit, not a satellite.
Yes. Reconnet the d-link to a LAN port on the Orbi router.
If you are trying to isolate a problem, try not to jump ahead or worry about the implications of the test configuration for eventual use. Focus on what you see happening and what it means.
It sounds like the problem could be either: 1) related to the switch in the Orbi router, or 2) within the HDHomerun itself. If it's 1) it could be a bad cable, a loose cable, a bad Ethernet port, or a defective Orbi unit. If it's 2) it could be a performance issue within the HDHomerun. Perhaps it cannot keep up with the load placed on it by one or more AFTVs. Or maybe there is a firmware bug, or it's defective in some other way.
Repeat the test with the d-link and LAN cable connected, see what happens, and go from there. Plan on repeating the same test again with the HDHomerun and AFTV both wired to the Orbi LAN ports (with nothing else connected) then again with the devices both connected to the LAN ports on a satellite.
I ran it with the d-link switch connected to the Orbi LAN port. It was glitch free for over 4 hours. Then I added a second AFTV to the d-link switch. The HDHomerun has four tuners, so I was running two concurrent streams over the d-link for several hours without any issues.
Just for kicks, I also tried using the HD app on the 3rd wired AFTV (so I had 3 concurrent streams), which is connected to the LAN port of the Orbi router, and it crapped out in less than an hour. I quickly checked the other two TV's that I was testing on the d-link and they were fine.
It sounds like the next step is to move the HD box back to the LAN port of the Orbi router and test it with the wired AFTV, also conntected to the LAN port. Everything else disconnected and wifi turned off. Correct?
I will try that this weekend and then move to the satellite as you suggested. Thanks again for your help.