NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Rmconcha's avatar
Rmconcha
Follower
Oct 27, 2018

Neither the iHome smart plug, the Wemo Mini, or any other smart plug that I have seen will work.

How do I setup a smart plug that only runs 2.4g networks to Alexa that is connected to my Orbi at 5g - or to put in another way, how can I force my Alexa to connect to my Orbi via 2.4g?
Troubleshooting

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2018

    Try lowering the power on the 5Ghz radio from 100% to 25%. Long enough to see if the devices will connect to the 2.4Ghz radio. Advanced Tab/Advanced/Wireless Settings

     

    Try setting WPA to OFF to see if the devices connect to the SSID. Then try WPA and TPIK and AES then try WPA2 and AES.

     

    Set a manual channel 1, 6 or 11 on 2.4Ghz.