Nest Camera Increased Drops

Question

Not news to anyone here that this happens...but my drop rate has gotten ridiculous! About once per hour, based on the emails I get from the Nest.

When I contacted Nest, they informed me that Orbi is on the 'incompatible with Nest Camera list'. Didn't realize it was that bad.

Anyone find any peace with this? Besides getting rid of their Orbi, that is...

Thanks.

t_k · Answer

Tgtermwrote:Just noticed the other thread, so apologize for posting again.&nbsp; I have sent a request to try out the beta firmware with the correction for this.&nbsp; Has anyone had any success with that?&nbsp;Thanks!No, the newer firmware won't help you. The software development for the Orbi's is a garbage fire.&nbsp;However, we also have Nest cameras and were able to make them stable. While it might not work for you,&nbsp;a way&nbsp;to avoid the drops is to have all the Nest cameras connect only to your Orbi router.&nbsp;If they connet to satellites, you'll see the issue you described. A long time ago, there were wifi problems with the Nests, but for the past 8+ months it's just backhaul problems. You'll notice it more with the Nest cameras because drops there are more obvious.

t_k · Answer

Great! As long as the camera stays on the Orbi Router, it should be stable.&nbsp;A word of advice when testing, don't use your home wifi :-). If the device you're testing from is using an Orbi Satellite, it will certainly cut out from time to time. Either use your phone's cell data or some other connection for testing. I made that mistake when chasing it down the first time.

Tgterm · Answer

Just noticed the other thread, so apologize for posting again. I have sent a request to try out the beta firmware with the correction for this. Has anyone had any success with that?

Thanks!

Tgterm · Answer

So...dumb question...is there any way to get the camera to connect to the router if it is nearer to a satellite? I have noticed that sometimes the camera is connected to a satellite (I have 2 sats and one router) that is further away than the one that is closer to it, but I have never seen it connect to the router directly in its current location. Can anything be done to get it to do that?

Thanks!

t_k · Answer

Tgtermwrote:So...dumb question...is there any way to get the camera to connect to the router if it is nearer to a satellite?&nbsp; I have noticed that sometimes the camera is connected to a satellite (I have 2 sats and one router) that is further away than the one that is closer to it, but I have never seen it connect to the router directly in its current location.&nbsp; Can anything be done to get it to do that?&nbsp;Thanks!The question isn't dumb, but the answer is.&nbsp;The only way to ensure that the router is what your Nest Cameras connect to is to position the router closest to the Nests (and then restart them). Depending on your home layout, that may not be possible.&nbsp;If more advanced options where available on the Orbi, such as the ability to have SSID's that are only used on a specific AP, then you'd be able to do it.&nbsp;However, the Orbi software development is nowhere near a level&nbsp;where&nbsp;a feature like that would be considered. They can't even get their modest feature set to work with any sort of reliablity.

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Nest Camera Increased Drops

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