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Retired_Member's avatar
Retired_Member
Jan 27, 2018
Solved

Nest Thermostat with Orbi - Unable to Connect

Hi, I have two Nest thermostats that refuse to connect to my Orbi. I spoke with Nest tech support and they said that this is a known issue and that I need to enable ports 80, 443, 9443, 9543. How do ...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Jan 29, 2018

    It's working! Odd, but after I put the Orbi in AP mode and completely disconnected from the Internet (whoops), I reset the Orbi to get back to square one and after setting it up I noticed that the Nest downstairs was connected. I went upstairs and tried to connect the other Nest and...it worked! All I did was reset the Orbi after putting it in AP mode in error.

     

    One of my Nest's did have a message that it was last updated on January 24, so maybe that has something to do with it too. 

     

    Thanks all!

timch's avatar
timch
Luminary
Jan 28, 2018

I have a Nest thermostat and it connects perfectly.  I haven’t enabled any ports so the only thing I can think to suggest is to make sure that you have the Orbi in AP mode if it is getting its internet connection from another router.

  • Retired_Member's avatar
    Retired_Member
    Jan 28, 2018

    Thanks

    wrote:

    I have a Nest thermostat and it connects perfectly.  I haven’t enabled any ports so the only thing I can think to suggest is to make sure that you have the Orbi in AP mode if it is getting its internet connection from another router.

    Thanks for the tip, but I put my Orbi in AP mode but it gronked the entire internet (I had to reset and setup my Orbi again)...!