NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nest X Yale lock disconnects
Orbi RBR40 plus 2 satellites Have many Nest products including thermostat, Nest Protects, Nest Hello, and a Nest X Yale lock. The Nest x Yale lock keeps dropping it's connection (maybe other device...
Thank you for all your help. I think I have my modem bridged and the PPPoE set up on the router. Things appear to be working fine.
Thanks again.
I'll try and answer all your questions:
What Firmware is currently loaded?
| Model Name | Device Name | Current Version | Status | |
| Router | RBR40 | RBR40 | V2.3.5.30 | No new firmware version available. |
| Satellite | RBW30 | Orbi Satellite-1 | V2.3.5.6 | No new firmware version available. |
| Satellite | RBW30 | Orbi Satellite-2 | V2.3.0.4 | No new firmware version available. |
What is the Mfr and model# of the ISP modem the NG router is connected too?
Zyxel C3000Z
What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)?
About 1200 sq ft. Modem and router are in the basement. Satellite 1 is almost directly above the modem/router in the upstairs. Satellite 2 is about 20 feet from satellite 1.
What channels are you using?
2.4 Ghz: 11
5 Ghz: 48
Any Wifi Neighbors near by? If so, how many?
My phone "sees" about 4 wifi networks. Most are quite weak.
Is it correct to assume that the lock appeared to install correctly and operated successfully for a period of time?
Lock has operated successfully for up to a month, then will go offline (Nest app tells me it is offline. Guess I don't know exactly what that means.) Nest tech support tells me the LOCK is offline. The Nest Connect is working nominally.
How does the lock get reconnected?
Occasionally, it just seems to reconnect without intervention. Usually, I have to remove the batteries for a time and then put them back in to reconnect.
I'll try the suggested changes in your list.
Thank you.
Dale Webb
2.3.5.6 shows as the current firmware for the RBW30. Might be worth a few minutes to download the firmware from the support site:
https://www.netgear.com/support/product/RBW30.aspx#RBW30%20Firmware%20Version%202.3.5.6
Unzip the file, navigate to the satellite web page, and then do a manual firmware update.
What does the Attached Devices display show the lock connected to? (router, satellite1, satellite2)
dalewebb wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too?Zyxel C3000Z
This has a built in router and wifi. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopWhat is the size of your home? Sq Ft? What is the distance between the router and satellite(s)?
About 1200 sq ft. Modem and router are in the basement. Satellite 1 is almost directly above the modem/router in the upstairs. Satellite 2 is about 20 feet from satellite 1.
The distance between the RBWs and RBR is too close. This is probably causing too much wifi signal over lap between these devcies. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
I called Centurylink to configure my modem (Zyxel C3000Z) to bridging mode and all he had me do was switch the WAN settings from the current PPPoE setting to Transparent Bridging. My internet went away. He said now, I needed to contact Netgear to configure the router. Is there an article somewhere to configure the Orbi router?
Check the user manual for Orbi
https://www.netgear.com/support/
If your using PPPoE, you'll need the account login and PW for your PPPoE account with your ISP.
