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dalewebb's avatar
dalewebb
Aspirant
Dec 05, 2019
Solved

Nest X Yale lock disconnects

Orbi RBR40 plus 2 satellites Have many Nest products including thermostat, Nest Protects, Nest Hello, and a Nest X Yale lock.  The Nest x Yale lock keeps dropping it's connection (maybe other device...
  • dalewebb's avatar
    dalewebb
    Dec 06, 2019

    Thank you for all your help.  I think I have my modem bridged and the PPPoE set up on the router.  Things appear to be working fine.

    Thanks again.

dalewebb's avatar
dalewebb
Aspirant
Dec 06, 2019

I'll try and answer all your questions:

 

What Firmware is currently loaded?

Model NameDevice NameCurrent VersionStatus
RouterRBR40RBR40V2.3.5.30No new firmware version available.
SatelliteRBW30Orbi Satellite-1V2.3.5.6No new firmware version available.
SatelliteRBW30Orbi Satellite-2V2.3.0.4No new firmware version available.


What is the Mfr and model# of the ISP modem the NG router is connected too?

Zyxel C3000Z

 

What is the size of your home? Sq Ft?  What is the distance between the router and satellite(s)?

 

About 1200 sq ft.  Modem and router are in the basement.  Satellite 1 is almost directly above the modem/router in the upstairs.  Satellite 2 is about 20 feet from satellite 1.

 

What channels are you using?

2.4 Ghz: 11

5 Ghz: 48


Any Wifi Neighbors near by? If so, how many?

My phone "sees" about 4 wifi networks.  Most are quite weak.

 

Is it correct to assume that the lock appeared to install correctly and operated successfully for a period of time?

Lock has operated successfully for up to a month, then will go offline (Nest app tells me it is offline.  Guess I don't know exactly what that means.)  Nest tech support tells me the LOCK is offline.  The Nest Connect is working nominally.

 

How does the lock get reconnected?

Occasionally, it just seems to reconnect without intervention.  Usually, I have to remove the batteries for a time and then put them back in to reconnect.

 

I'll try the suggested changes in your list.

Thank you.

 

Dale Webb

 

 

 

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 06, 2019

2.3.5.6 shows as the current firmware for the RBW30.  Might be worth a few minutes to download the firmware from the support site:

https://www.netgear.com/support/product/RBW30.aspx#RBW30%20Firmware%20Version%202.3.5.6 

Unzip the file, navigate to the satellite web page, and then do a manual firmware update.

 

What does the Attached Devices display show the lock connected to? (router, satellite1, satellite2)