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Forum Discussion
carlos45
Aug 21, 2020Aspirant
Netflix / Amazon Prime not connecting
We have recently reconfigured our router / modem set up with orbi system acting as a router and the nighthawk set to modem only. This has worked perfectly for the last few weeks We however just reali...
- Aug 21, 2020
What FW is currently loaded?
Is Armor or Circle or IPv6 enabled on the RBR? Try disabling these 3 and see if this changes anything.
Has a factory reset and setup from scratch been performed since last update?
If your on a DSL ISP service, try setting the MTU value to 1472 or 1492 for DSL ISP services.
FURRYe38
Aug 21, 2020Guru - Experienced User
What FW is currently loaded?
Is Armor or Circle or IPv6 enabled on the RBR? Try disabling these 3 and see if this changes anything.
Has a factory reset and setup from scratch been performed since last update?
If your on a DSL ISP service, try setting the MTU value to 1472 or 1492 for DSL ISP services.
- carlos45Aug 22, 2020AspirantThanks for the reply.
If by FW you mean firmware then everything is up to date
Circle has not been enabled on the Orbi.
We have factory reset the tv and performed the usual soft and hard reboots.
Yes I believe we are on a DSL ISP service. Re the MTU ..is this something I can change on the Orbi / Modem or is it configured on the tv.
I needed to change the MTU to access PlayStation online services however this was done thru the PlayStation as opposed router / modem. - carlos45Aug 22, 2020AspirantProblem was solved by changing MTU setting to 1472. It was previously 1492.
Hopefully all other internet functionality is fine.
Thank you for your help- FURRYe38Aug 22, 2020Guru - Experienced User
Glad you got it working. Enjoy. :smileywink: