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Forum Discussion
carlos45
Aug 21, 2020Aspirant
Netflix / Amazon Prime not connecting
We have recently reconfigured our router / modem set up with orbi system acting as a router and the nighthawk set to modem only. This has worked perfectly for the last few weeks We however just reali...
- Aug 21, 2020
What FW is currently loaded?
Is Armor or Circle or IPv6 enabled on the RBR? Try disabling these 3 and see if this changes anything.
Has a factory reset and setup from scratch been performed since last update?
If your on a DSL ISP service, try setting the MTU value to 1472 or 1492 for DSL ISP services.
CrimpOn
Aug 21, 2020Guru - Experienced User
How are the TV sets configured with regard to the network?
i.e. Are they set up to use DHCP to get their network information?
(IP address, subnet mask, gateway, DNS)
Have the TV sets been powered off and back on after the network reconfiguration?
- carlos45Aug 22, 2020AspirantYes DHCP is used.
All other internet access for the tv is fine. You tube etc