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Forum Discussion

carlos45's avatar
carlos45
Aspirant
Aug 21, 2020
Solved

Netflix / Amazon Prime not connecting

We have recently reconfigured our router / modem set up with orbi system acting as a router and the nighthawk set to modem only. This has worked perfectly for the last few weeks We however just reali...
  • FURRYe38's avatar
    FURRYe38
    Aug 21, 2020

    What FW is currently loaded?

     

    Is Armor or Circle  or IPv6 enabled on the RBR? Try disabling these 3 and see if this changes anything. 

     

    Has a factory reset and setup from scratch been performed since last update?

     

    If your on a DSL ISP service, try setting the MTU value to 1472 or 1492 for DSL ISP services. 

Mstrbig's avatar
Mstrbig
Master
Aug 22, 2020
carlos45 wrote:
We have recently reconfigured our router / modem set up with orbi system acting as a router and the nighthawk set to modem only. This has worked perfectly for the last few weeks
We however just realised that our Sony smart tv’s will not connect to Netflix or Amazon prime. The tv will also not connect to either of their websites either. All other internet sites and apps are working...eg YouTube on both tv’s

Try going into your TV settings, do a soft boot or soft reset. There should be instruction in your manual. Then remove and reconnect the WIFI network.