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Forum Discussion
Mdoherty770
Jun 14, 2019Aspirant
Netflix and Prime will not connect
Cannot connect to Netflix and Amazon Prime movies Reset router and satelite, still having issues Not an expert, only follow what is in instructions Need help,
- Aug 26, 2019I fixed it by using web browser to manage. It automatically prompted me that it will change up to 10.0.0.1
I also fixed timezones problem it was on Lima Peru time. Fixed to my timezones.
Everything works.
It was blocking http sites international ones and no apple appbdownload or Amazon.
This started when I changed my Verizon modem and I now realized when I did I hadn't fix the setting on Verizon router like I did when I first set up orbi. But now orbi does it for you.
CrimpOn
Jun 15, 2019Guru - Experienced User
Oh no, the "app". We Old Timers have spent our lives with computers and the Orbi web interface. The experience is totally different. For example, when I use the app and press on "Security", it brings up a screen wanting me to sign on to Netgear to manage my "Armor" subscription, but I did not turn on Armor. (Nor did I sign up for Disney Circle.)
There is a similar thing on the app, however. From the Network Map, press on the Router, and it brings up a list of devices and on the right side of the screen is Pause/Resume. I have heard that sometimes a device gets "Paused" by accident when people are using the app and they do not notice brushing one of the toggles.
There have been other threads posted about devices getting blocked by the app and having to use the web interface to unblock them.
Mdoherty770
Jun 15, 2019Aspirant
Thanks checked all toggles and the are resume Maybe I should go to the web interface is this on the Orbi site?
- CrimpOnJun 16, 2019Guru - Experienced User
Mdoherty770 wrote:
Thanks checked all toggles and the are resume Maybe I should go to the web interface is this on the Orbi site?Yes. All of Netgear's WiFi routers, at least as far as I remember, have a builtin web server that provides the interface to control the settings and behavior. Point any modern web browser at the IP of the Orbi itself, usually 192.168.1.1, and it brings up the administrative interface. When Orbi's are taken "out of the box" or when doing a "factory reset", the administrative user name is "admin" and the password is "password." Users are urged (almost forced) to change the password to something more complicated. This mechanism is especially convenient if the user has a desktop or laptop computer that can be plugged into one of the Orbi LAN ports. The original WiFi name and password that are printed on the label are not needed at all.
Now that so many customers have only tablets and smartphones, Netgear has developed an entirely separate mechanism to control the router: the "app." We are seeing more and more Orbi owners on the forum who have no "computer".
What has become pretty clear (to me) is that the two mechanisms for administering an Orbi do not always work the same. It is almost like there are two separate programming teams. (Netgear is not alone in this "March of Progress". There are other WiFi systems which are set up only with an app. They have no web interface at all.)
Sorry to be so long-winded. My next step would be to open the Orbi's web host with a web browser and look at the Advanced Tab to see if it shows any devices being "Blocked".
- Mdoherty770Jun 16, 2019Aspirant
Well I opened the browser, typed in the number of the IP address shown in the app for the router and nothing happened.