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Forum Discussion
Netgear drops the ball... again. RBR50 on FW2.5.1.8
I'm a longtime Orbi user. I bought the system as soon as it was available. I'm also fairly knowledgeable with tech devices. The Orbi worked flawlessly for me since he beginning. Like most of you,...
UnCapitano wrote:I'm a longtime Orbi user. I bought the system as soon as it was available. I'm also fairly knowledgeable with tech devices. The Orbi worked flawlessly for me since he beginning. Like most of you, I started having issues with their latest batch of firmware due to the auto updating feature of the Orbi.
Now, I've been on 2.5.1.8 with absolutely no issues since it came out... until last week. My Orbi is now dropping connection to my internet provider (Xfinity) seemingly every two or three hours. I'm in California and everyone is on a Shelter-At-Home order so my wife and I are conducting work meetings over VC all day every day. Add in four kids who are streaming video and playing videogames, and you have a recipe for utter disaster when your wifi system goes down. We cannot be rebooting a wifi router every two hours to stay online.
I have now read multiple threads with this same exact issue, but no answers from any of the moderators. So the question must be asked... has Netgear abandoned their first model?
I'm tempted to switch to Nest Wifi today, if only because in my experience, Google support of their hardware is top notch. The spotty answers we get from NG show me that in the end they're just about getting the next product out.
are you saying that NG auto pushed 2.5.1.8 to with no action on your part?
No, but I’d had earlier firmwares pushed to the system via the auto updates. I followed the threads like many of you and updated to 2.5.1.8 when everyone felt it was close to stable, which it was until just last week.
It’s more frustrating that I can read multiple threads saying the same thing without seemingly any acknowledgement from NG.
It’s more frustrating that I can read multiple threads saying the same thing without seemingly any acknowledgement from NG.
UnCapitano wrote:
No, but I’d had earlier firmwares pushed to the system via the auto updates. I followed the threads like many of you and updated to 2.5.1.8 when everyone felt it was close to stable, which it was until just last week.
It’s more frustrating that I can read multiple threads saying the same thing without seemingly any acknowledgement from NG.The part about 2.5.1.8 ever being stable is debatable. There are some on here that enjoy living on the edge and claim that it works fine. However, I believe there are far more users where it is NOT stable. Of course, you never hear from those who it works well.
As a long time user to another, your only mistake was performing the upgrade IF you system was working.
- I can agree on that. The question for those like me is... did it degrade over time or did something else change that we didn’t have control over?
UnCapitano wrote:
I can agree on that. The question for those like me is... did it degrade over time or did something else change that we didn’t have control over?The one area where folks seems to have lost control is with the app. I've heard ( I don't use the app) that the app doesn't give you a choice...? I don't know but several report opening the app and it starts to donwload the latest FW...??
You probably heard the stories a few years back where folks kept complaing how NG pushed all updates. Now from what I was told, today they only push 'critical' updates. I've been on 2.5.30?? ...since Oct 2019.