Netgear Genie App Update?

Question

I have just updated the Genie app and can no longer see any connected devices.

I only noticed the update as was doing some admin with device names via PC when the router totally crashed.

Restarted router, tried the app and no devices are showing.

I can see connected devices when logged in on PC.

Also the update for app is 27 Feb but reading through the notes I can no longer see any mention of Orbi as supported device.

Anybody any ideas?

THANKS

Ctslider · Answer

&nbsp;The new update also does not correct the remote access warning, so the Alexa skill is still unavailable.

DarrenM · Answer

Have you guys tried to log into the router without the genie app to enable remote access?

&nbsp;

DarrenM

Ctslider · Answer

Yes, but the Alexa skill doesn't work

DarrenM · Answer

You may want to look at this KB

&nbsp;

https://kb.netgear.com/000036879/What-prerequisites-do-I-need-to-follow-before-enabling-my-NETGEAR-router-to-work-with-Alexa?cid=wmt_netgear_organic

&nbsp;

DarrenM

Bing-Stroller · Answer

And,as stated the Orbi has been removed from the list of supported devices in the latest Genie update.

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