NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
Ulairi wrote:
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
They don't show up because they're migrating/implementing a new system. They should (hopefully) return whenever this is completed.
mike406 wrote:
Ulairi wrote:
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
They don't show up because they're migrating/implementing a new system. They should (hopefully) return whenever this is completed.
It's over a month later and the original support case is not showing up. Nor have they had the courtesy to respond to the original case communication, a subsequent follow-up nor a second case opened to reference the lack of action on the first.