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Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
Ulairi wrote:
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
They don't show up because they're migrating/implementing a new system. They should (hopefully) return whenever this is completed.
mike406 wrote:
Ulairi wrote:
Redmoonstar wrote:
I had the same thing happen with my Arlo pro case, it just disappeared from my netgear. I did a live chat and was told they were undergoing maintenance and were unable to see my case, they didn't know when maintenance would be finished so to contact them via live chat in 2 -3 days. Maybe try a live chat with your case no, maybe the maintenance is now finished. I'm guessing it's the same as they are all netgear.
Thanks for the advice. It would have been good to at least get notified on the landing page that site maintenance had taken normal communication functions down.
But does that explain why the support case has also completely dissapeared from 'MyNetgear' account info?
They don't show up because they're migrating/implementing a new system. They should (hopefully) return whenever this is completed.
It's over a month later and the original support case is not showing up. Nor have they had the courtesy to respond to the original case communication, a subsequent follow-up nor a second case opened to reference the lack of action on the first.
The farce continues. I have received two further canned email messages, asking for me to respond to the suppoert case. For both of them, when I click the link it takes me to a Netgear Support page that has the following message "Invalid Token Value".
It's now been two months without any response to the original fault logs that I sent in and five weeks since loosing the ability to access the support case and make any contact Netgear support.
Now that I've gone past being annoyed, I can dispassionately conclude that this is obviously an experiment in Pavlovian Responses (Link). I'd guess that, somewhere, a study is monitoring how people respond to repeated requests for contact via useless links. Surely there can be no other explanation?