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Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
Now I'm starting to get really annoyed. Three weeks ago, I sent in logs from the router and two sats and have not heard anything back.
For two weeks now, Netgear's support website has been down. I have been unable to access my case or contact support. I'm not the only one affected - see this link
Now I get this cute email:
NETGEAR Priority Case # 05559602
** DO NOT REPLY TO THIS EMAIL**
Your case has been reviewed and has been updated by a NETGEAR representative.
Please refer to the case number (Case # 05559602 ) in any calls and or correspondence with NETGEAR support.
Latest update from NETGEAR Support:
Hi XXXXX,
This is regarding my previous response to your online case. It has been a few days since our last correspondence. Please provide us with an update to your case, so that we may continue to work on your issue if there is still a problem. If there is no response from you soon, your case will be closed due to inactivity.
It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day!
Regards,
Eduard
Expert ID: 8305
NETGEAR L2 Support Expert
To send a follow-up repsonse, click on the following link:XXXXXXXXXXXXXXX
If clicking the link above does not work, copy and paste the URL in a new browser window instead.
Thank you for choosing NetGear
NETGEAR, FOR THE RECORD:
1. THE FAULT IS STILL OCCURING AND I CANNOT USE THE RBW30
2. THE BALL IS IN YOUR COURT (YOU HAVE THE LOGS THAT CAPTURED THE ABREANT BEHAVIOUR AND I HAVE NOT HEARD BACK FROM YOU)
3. I AM UNABLE TO CONTACT YOU BECAUSE YOU HAVE CHANGED YOUR SUPPORT WEBSITE AND THE LINK THAT YOU SENT ME DOES NOT WORK
4. YES - I AM SHOUTING!
Unfortunately, the only way to update cases is to call, provide the case number and have the rep do it for you. I wonder if Netgear is even aware of this issue as they seem to be doing nothing about it. At least notify people about it.