NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
Ulairi wrote:
... I am completely unable to use the RBW30 because it causes disconnects on my son's iPhone 5S. The fault disappears immediately after the RBW30 is turned off. ...
This is a stab, but it should not be much effort on your part.
Older iPhones have been known to have problems with "fast roaming". You might try turning "fast roaming" off and see if the problem persists. The option on my RBR50 (AP mode) server GUI is under the "Advanced" tab -> Advance Setup -> Wireless Settings. Disable it on every Orbi that shows the option.
Good luck.
This is getting farcical.
I'm still unable to o contact Netgear over the support case because I can't communicate via the links that I am being sent via their emails. The links takes me to a blank page. Also when I log in to MyNetgear.com, the case has disappeared from the 'My Support' page.
Now I have received two further emails. The first asks for me to send netgear yet more fault logs. I'm not sure how further identical data will help. I'd do that if there was any way to comply. The case support officer (Eduard , Expert ID: 8305) also claims to have attempted to phone me twice - funny that my iPphone doesn't show any missed calls...
Now I have just received another email stating that if I don't make contact the the case will be closed. But I am unable to make contact!
I have raised a new support ticket, citing all this, as this is the only way to contact them. There is no contact phone number that is available in New Zealand (that I have been able to find). What a joke! (except is is NOT funny).
If I was being cynical I'd wonder if it was a strategy to tire me out - i.e. keep the customer distracted and deflected until they give up in disgust ...
The only ray of sunshine is that the RBW30 has been able to establish a 'good' connection in the original preferred location. So I have moved it there. It is still not working normally as it still only connects via 2.4GHz backhaul and it still causes disconnects on my son's phone when he's roams into its broadcast zone. But he hardly ever goes into that part of the house with his phone so it's not such an issue.
The weird thing is that the other three iPhones in the house don't seem to be affected by the RBW30 causing the disconnects.
Anyway - I'll keep posting on the continuing drama (difficulties) with getting Netgear support for this problem - to inform other people who might also be suffering under this debacle.