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Forum Discussion
Netgear is a joke!!! Please help with connection
My "90" days was up 2 days ago. Tried calling for help but they wanted to charge me $90 for six months for technical support! No thank you!!! I have the app downloaded which now says my Orbi isn't ...
A couple things.
1. This is the orbi forum: https://community.netgear.com/t5/Orbi/bd-p/Orbi
2. What firmware are you on?
3. What modem/gateway do you have it connected to?
4. have you looked at the support site? it has manuals, guides, troubleshooting, and firmware.
https://www.netgear.com/support/product/rbk53
5. there is a manual firmware update process for the orbi. It works great and I'd highly recommend using that method hardwired into the router. Update the satellites first, then the router.
6. I'd highly recommend against updating via the app. When we see issues with corrupt firmware it tends to be when people are using the app or doing it over wireless.