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Forum Discussion
orbira
Jan 13, 2019Apprentice
NETGEAR Orbi AC3000 satellite LAN ports stopped working
Hi I am using Orbi router for last 2 months just fine. Today morning the LAN port son router suddenly stopped working. One of the satellite was connected over wired backhaul, that also switched to ...
- Jan 13, 2019
What wired devices are connected to the LAN ports?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
Had the Orbi been powered OFF (pull power adapter from wall outlet) for 1 minute with out anything connected to the LAN ports, then powered ON with maybe just one wired PC connected to the same LAN port and test the others to see if the port is working or failing?
Swap LAN cables as well.
rwright727
Jan 15, 2019Tutor
Here are the steps I took to try and resolve this issue.
1. Left the satellite off for 24 hours
2. unplugged all ethernet devices from satellite
3. turned on satellite and waited for it to connect to router
4. manually updated (again) satellite to the latest firmware and got a sucess result
5. plugged in one ethernet device (Arlo - NETGEAR). This device is working if plugged into the router.
At this time, my iPhone XR connected to the satellite and was unable to connect to the internet. I get SSL certificate error.
orbira
Jan 15, 2019Apprentice
What does orbi report about internet connectivity. You can try to login to your orbi router using telnet. First enable telnet by going to orbilogin.net/debug.htm. From there you can see if you can resolve and ping external site e.g. google.com.
Also so when you get ssl error, can you look at the certificate and see who is the provider of the certificate and what is the error.
- rwright727Jan 16, 2019Tutor
Thanks for responding. I don't have any issues with the router, just the satellite. Can you telnet into the satellite?
orbira wrote:
What does orbi report about internet connectivity. You can try to login to your orbi router using telnet. First enable telnet by going to orbilogin.net/debug.htm. From there you can see if you can resolve and ping external site e.g. google.com.
Also so when you get ssl error, can you look at the certificate and see who is the provider of the certificate and what is the error.