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Forum Discussion

greattutor9000's avatar
greattutor9000
Aspirant
Dec 07, 2018

Netgear Orbi Keeps freezing

Hello, I am having a weird problem with my NetGear Orbi(RBR50).  My entire network will just freeze up for about 2-3 minutes and then it will go back to normal.  When I say freeze up when I try to ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 07, 2018

Try a full power OFF of the ISP modem and Orbi router for 1 minute. Then back on with the modem and let it sync. Then power ON the Orbi router.

 

Might try a factory reset of the Orbi router if your FW was autoupdated. 

greattutor9000's avatar
greattutor9000
Aspirant
Dec 07, 2018

Hi, 

Thanks for the reply, I powered of both devices and powered back on the modem and let it sit for about 5 minutes.  THen I powered on the Orbi.  Unfortunatly about a hour or so later I expereinced the same 1-3 minute freeze up of my network.  I don't see any error messages or anything  that could lead me to the problem

  • ekhalil's avatar
    ekhalil
    Master
    Dec 08, 2018
    What wired devices do you have connected to Orbi? Any wired mesh speakers (eg. Sonos)?
    • greattutor9000's avatar
      greattutor9000
      Aspirant
      Dec 08, 2018

      Well I have three unmanaged switches through out my home.  One switch is connected to the hub while the other two are spread out in my home.  I have a PC, some Amazon devices, two smart TV's and a XBOX unit.  I have one switch dedicated to my home automation hubs (smarthings, Hue, and sonos).  None of my Sonos speakers are hardwired.

      • ekhalil's avatar
        ekhalil
        Master
        Dec 08, 2018
        greattutor9000 wrote

        ............ 

         I have one switch dedicated to my home automation hubs (smarthings, Hue, and sonos).  None of my Sonos speakers are hardwired.

        For testing purpose, can you please test to see if disconnecting the wired Sonos Connect hub will have any change on the system’s performance.