NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Orbi Keeps freezing
Hello,
I am having a weird problem with my NetGear Orbi(RBR50). My entire network will just freeze up for about 2-3 minutes and then it will go back to normal. When I say freeze up when I try to ...
st_shaw wrote:
When you wire any one of your Sonos components, such as your Sonos "hub" (a bridge or boost), this makes your sonos system run off its own proprietary 2.4 GHz mesh network, named Sonosnet. This works great, but you must have things configured properly. You must configure sonos and Orbi to use non-overlapping 2.4 GHz channels, or interference will occur. Set Orbi to use channel 11 and sonos to use channel 1, or vice versa. Do not use Auto on either system. The Sonosnet channel is configured via the iOS or Android controller, under settings.
You may still have issues though. Make sure you don't place Orbi too close to any Sonos unit, as Orbi can still interfere. Also, Sonosnet uses spanning tree protocol (STP). If your switches block STP or you have cascaded switches that are not configured properly for STP, some of your switch ports can be shut off temporarily. The purpose of STP is to disable switch ports to remove network loops.
It might be simplest for you to change Sonos to a "Standard" setup where it uses Orbi's WiFI. You will need to unplug the Sonos "hub" you are using and be sure to never connect any of your Sonos devices to a wired Ethernet port aftet the Standard setup is completed. I don't think you can use the "hub" at all in a standard setup.
See this for instructions:
https://support.sonos.com/s/article/3209?language=en_US
Thanks st_shaw. Can't be better desribed!
Please also make sure to reboot Orbi after you disconnect the Sonos hub to "clean" the network.
Just so that you know none of my Sonos speakers are hard wired. They all connect to my Sonos Hob wirelessly but I took your advise and set my Orbi router to Channel 1 and my Sonos Bridge to channel 11. I will test it for the next few days and report back with the results. Thanks for that info about Sonosnet, that is good knowledge to know!
greattutor9000 wrote:
Just so that you know none of my Sonos speakers are hard wired. They all connect to my Sonos Hob wirelessly but I took your advise and set my Orbi router to Channel 1 and my Sonos Bridge to channel 11. I will test it for the next few days and report back with the results. Thanks for that info about Sonosnet, that is good knowledge to know!
It's good that none of your speakers is wired. You want to avoid having more than one Sonos device wired, as that will create network loops. Either wire none and use WiFi, or wire one and use Sonosnet. Also, it doesn't matter whether the wired device is the Sonos "hub"or one of your speakers. The result is the same. As soon as you wire ANY Sonos component the system enters Sonosnet mode. That's why I say you cannot use the "hub" in WiFi mode. You can, however, use the "hub" in Sonosnet mode unplugged from the LAN if you have any one of your speakers wired.
It was also reported that -for some reason- even wiring Sonos Connect alone has negative impact on Orbi:
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community Team
