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Forum Discussion

Asm221's avatar
Asm221
Aspirant
Jun 10, 2021

Netgear ORBI Login issues & Parental control ad

Hi I am continuously having issues with orbi Login   Have had these in the past and the only solution has been to do a reset.   Past 12 months have resetted it approx 6 times - Fed up with this ...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 24, 2021

Hi Asm221,

 

Thank you for the information. We already endorsed your issue to our Level 2 department. They will get back to you on your preferred callback date and time.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • Asm221's avatar
    Asm221
    Aspirant
    Sep 12, 2021

    Hi Oliver

     

    Your guy did not give me a call

     

    I have been having pproblems with the orbi all morning today

     

    To be honest am sick of it 

     

    Since my 20 year history with being with using netgear products I have so far found this to be the worst of them

     

    I think my unit is a faulty  one 

     

    Please can you take a look into this urgently or provide me details for the UK office so I can draft a letter in writing for a replacement

    • FURRYe38's avatar
      FURRYe38
      Guru
      Sep 12, 2021

      Please send olympos1625 Blanca_O a PM and make contact with them and get some help on this...

    • CrimpOn's avatar
      CrimpOn
      Guru
      Sep 12, 2021

      Normally when an issue has been taken up by a forum moderator and referred to Netgear support, we 'ordinary folk' step back.  (Often with feelings of, "how did he get so lucky?")

       

      It is tempting to assume that the original issues described back in June remain the problem.  Are they?

      Is the goal of posting in the forum to seek advice from other users, or to contact the moderator?  (It would seem that a private message addressed directly to the moderator might be a more efficient method than hoping the moderator would happen upon this post.)