NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MarkARockport's avatar
MarkARockport
Aspirant
Jun 20, 2019

NetGear, Orbi Mesh WiFi

Cannot get my Orbi to download new update via WiFi from my phone.  Have tried multiple times to download via the NetGear, Orbi App, from my phone, wait the required time and app states that it cannot...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 20, 2019

Please use a PC and web browser to perform any FW updates. Download the FW files for the RBS and RBR. Un zip them from the zip files. Update the RBS first then the RBR. 

 

Don't attempt to modify any .img or .chk files. those are not user editable or modifyable. Those are used by the system. 

MarkARockport wrote:

Cannot get my Orbi to download new update via WiFi from my phone.  Have tried multiple times to download via the NetGear, Orbi App, from my phone, wait the required time and app states that it cannot download.  I do not have a second computer direct wired to the net like the instructions for a direct update.  How does one go about downloading this update?