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Forum Discussion
Netgear Orbi RBK50 - Web certificate expired yesterday (Aug 2, 2019)
I logged into my Orbi RBK50 today - long story short - the security certificate expired yesterday. I have the latest firmware posted (just udpated some days ago) v2.3.5.30. Can someone from Netge...
Two months and counting.
Still no fix as of 10/2/2019.
NETGEAR does not appear committed to strong security for their products.
Have you contacted NG support and files a support ticket?
BrianG_Simi wrote:Two months and counting.
Still no fix as of 10/2/2019.
NETGEAR does not appear committed to strong security for their products.
If NETGEAR made it easy (possible?) to create tickets for issues without paying them first, I wouldn't be posting in the forums.
The best I could find was the generic Contact Us page (which I used), but since I do not have paid support and I'm well out of 90 days since my purchase, I'm not able to directly contact Support to get a ticket created.
I'd certainly welcome someone with active support opening a ticket for this issue.
That said, a company like NETGEAR should be aware of how important valid certificates are to overall network security and should not rely on their customers to remind them of basic administrative tasks like certificate management.
I'm going to try signing up and reporting via bugcrowd, but again, I feel like I'm doing a lot of work to bring something to NETGEAR's attention that really shouldn't be their customers' problem.
I suspect they're already aware of the issue at some level in the company and just not prioritizing the fix for whatever internal reasons they might have. I'm just adding my voice here to hopefully bump up the priority.
You can always reach out to a forum moderator.
BrianG_Simi wrote:If NETGEAR made it easy (possible?) to create tickets for issues without paying them first, I wouldn't be posting in the forums.
The best I could find was the generic Contact Us page (which I used), but since I do not have paid support and I'm well out of 90 days since my purchase, I'm not able to directly contact Support to get a ticket created.
I'd certainly welcome someone with active support opening a ticket for this issue.
That said, a company like NETGEAR should be aware of how important valid certificates are to overall network security and should not rely on their customers to remind them of basic administrative tasks like certificate management.
I'm going to try signing up and reporting via bugcrowd, but again, I feel like I'm doing a lot of work to bring something to NETGEAR's attention that really shouldn't be their customers' problem.
I suspect they're already aware of the issue at some level in the company and just not prioritizing the fix for whatever internal reasons they might have. I'm just adding my voice here to hopefully bump up the priority.
https://www.netgear.com/about/security/default.aspx
Thanks - I'll try @Blanca_O
This has been going on for over 2 months & Netgear has never acknowledge that this is an issued & will be corrected in the next release. My 90 days has also expired and I'm not going to buy a contract to report something they already know about but refuse to acknowledge.
Consumer Reports recently gave the Orbi a good review. If Netgear won't repond to the little guy maybe they will respond to Consumer Reports.
Most FW development and such takes more than two months to get developed and fixed. Sometimes 6-9 months depending on severity of bugs that are found. Nothing is fixed over night. I would presume if NG knows about it then they are problaby working on it and eventually will come out in next update. I would be patient until then. The certificate expireation isn't really a show stopper or causing anyone system to stop working.
If your concerned about, please reach out to a forum moderator. There nothing more that can be done here in the forums.
Wire1852 wrote:This has been going on for over 2 months & Netgear has never acknowledge that this is an issued & will be corrected in the next release. My 90 days has also expired and I'm not going to buy a contract to report something they already know about but refuse to acknowledge.
Consumer Reports recently gave the Orbi a good review. If Netgear won't repond to the little guy maybe they will respond to Consumer Reports.
