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Forum Discussion
Netgear Orbi Router RBR40 will not connect to internet
I have a Netgear Orbi Router RBR40. Purchased new in August 2019. Router stopped working today. I have done a hard reset. Will not connect. Can I purchase a replacement base station without the 3...
Thank you for your reply to my post. We had a power failure yesterday. After Internet was restored, we had no Internet services. I connected an Ethernet cable directly to the cable modem, and we had service, so it's not an ISP issue. No connectivity with Orbi router. After several reset attempts, I wiped the Orbi router, did a factory reset and did a complete reinstall with new Orbi app and followed set up instructions as if new device. I also did a hard reset the satellites. After the set up, the factory network name, Orbi93 appeared; however, there was no connectivity. My conclusion is that the device is not working -- potentially affected by power failure ---and my one year Netgrear warranty and support plan has expired. Do you have any other troubleshooting ideas before I buy replacement device?
What modem is it connected to? Not saying its a line issue but netgears don't play as nicely with double nat's (more than 1 routing device) as others do. If the modem has its own integrated routing functions, sometimes you just need to adjust a thing or to for it to show internet connectivity.
Hi
My ISP is Spectrum. We have a SMC Networks router (router only; does not include wifi) Model D3G 1604W. Purchased router from Spectrum in 2017. Has worked perfectly Orbi RBR40 since 2019. I don't think its' the router which is working fine with temporary Netgear NIghtwawk X6 which I am using until I replace Orbi.
That device causes a double nat.
When you connect the orbi to it, you either need to go into the SMC device and put the orbi's ip address into its DMZ or you need to put the orbi in AP mode. Otherwise you're in that double nat
