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Netgear Orbi satellite RBS50 not syncing to Orbi router (RBR50)
Netgear Orbi satellite RBS50 not syncing to Orbi router (RBR50) after overnight automatic firmware update many months ago. So, why didn’t I try to solve the issue when it happened you might ask? Well,...
- After trying to add a support ticket & then call Netgear 2 separate times with no luck receiving support, I became more frustrated about how Netgear doesn’t seem to have a way to contact them once your 90-day support after purchasing a product is up unless you fork over money. Considering this was a random event where Netgear pushed a software update overnight, which seemingly bricked my RBS50 satellite, I’d think the company would be willing to help out in that case, but that’s not what I discovered.
Anyway, I was determined more than ever to get the RBS50 satellite working again with my RBK53 system. After trying various hard resets and configurations, I hooked my non-functioning RBS50 to my working RBS50 with an Ethernet cable. Then, before I turned on the non-working RBS50, I held in the sync & reset buttons, and at the same time, turned the RBS50 on. The back light initially turned red, started blinking, and then turned off. I let go of all the buttons, and somehow the satellite rebooted and connected to my system. I really do t know how or why this fixed my satellite from connecting to my system, but it did! Problem solved.
I’m afraid you may be correct. Would you happen to know who I could contact at Netgear to help resolve this issue considering my orbi RBS50 satellite was working fine until Netgear initiated an automatic overnight firmware update (that did successfully update my RBR50 router and 1 of the 2 RBS50 satellites) but left the second RBS50 satellite in a non-functional state?
I wanted to take a moment to thank everyone who pitched in with trying to get one of my Orbi RBS50 Satellites to work with my RBK53 system that has been working well until this point. I consider myself somewhat savvy with managing/fixing tech issues. I’m an individual that has a difficult time “giving up” when trying to fix a software or hardware product because I’ve always been able to figure out solutions to the problems I’ve encountered (sometimes on my own, and sometimes with the support of communities all over the web, including this helpful community). I’ve spent literally over 8 hours in total trying to fix this Satellite after it automatically rebooted overnight and then wouldn’t connect to the RBR50 (including searching this support forum, Reddit, and google searches, and also physically trying everything I could come up with, as well as all the advice from multiple people in numerous support forums. As FURRYe38 stated above, “Sounds like this one satellite is just bad and needs to be replaced.” After exhausting all options and spending many hours trying to solve this satellite issue, I’ve come to terms that the overnight automatic firmware update somehow corrupted one of my satellites.
When I asked if anyone knew who to contact regarding this issue (since my “90 Day Technical Support” ended awhile back) I received no responses on this forum. I’m hoping that someone in this support forum can give me guidance on who I might be able to contact to resolve this issue. If I’m unable to get guidance on who to contact to replace the faulty RBS50, I may have to think long and hard before purchasing any Netgear Routers, Modems, Repeaters, and Switches, all of which I’ve purchased in the past without issues until now.
I truly hope the numerous messages I read from others on this forum saying that Netgear support is almost non-existent once you’ve owned a product for more than 90 days.
I’ll keep everyone on this forum apprised of the outcome of this situation.
Sincerely
-j1n
When I asked if anyone knew who to contact regarding this issue (since my “90 Day Technical Support” ended awhile back) I received no responses on this forum. I’m hoping that someone in this support forum can give me guidance on who I might be able to contact to resolve this issue. If I’m unable to get guidance on who to contact to replace the faulty RBS50, I may have to think long and hard before purchasing any Netgear Routers, Modems, Repeaters, and Switches, all of which I’ve purchased in the past without issues until now.
I truly hope the numerous messages I read from others on this forum saying that Netgear support is almost non-existent once you’ve owned a product for more than 90 days.
I’ll keep everyone on this forum apprised of the outcome of this situation.
Sincerely
-j1n
- After trying to add a support ticket & then call Netgear 2 separate times with no luck receiving support, I became more frustrated about how Netgear doesn’t seem to have a way to contact them once your 90-day support after purchasing a product is up unless you fork over money. Considering this was a random event where Netgear pushed a software update overnight, which seemingly bricked my RBS50 satellite, I’d think the company would be willing to help out in that case, but that’s not what I discovered.
Anyway, I was determined more than ever to get the RBS50 satellite working again with my RBK53 system. After trying various hard resets and configurations, I hooked my non-functioning RBS50 to my working RBS50 with an Ethernet cable. Then, before I turned on the non-working RBS50, I held in the sync & reset buttons, and at the same time, turned the RBS50 on. The back light initially turned red, started blinking, and then turned off. I let go of all the buttons, and somehow the satellite rebooted and connected to my system. I really do t know how or why this fixed my satellite from connecting to my system, but it did! Problem solved. Nice find and glad you were able to recover the RBS. Thanks for sharing what you did. Will keep this in mind.
You can always contact a forum moderator on here to check with them about additional support. Yes, after 90 days, support is fee based. however check with a forum moderator on what your options are.
Enjoy now. :smileywink:
j1n wrote:
After trying to add a support ticket & then call Netgear 2 separate times with no luck receiving support, I became more frustrated about how Netgear doesn’t seem to have a way to contact them once your 90-day support after purchasing a product is up unless you fork over money. Considering this was a random event where Netgear pushed a software update overnight, which seemingly bricked my RBS50 satellite, I’d think the company would be willing to help out in that case, but that’s not what I discovered.
Anyway, I was determined more than ever to get the RBS50 satellite working again with my RBK53 system. After trying various hard resets and configurations, I hooked my non-functioning RBS50 to my working RBS50 with an Ethernet cable. Then, before I turned on the non-working RBS50, I held in the sync & reset buttons, and at the same time, turned the RBS50 on. The back light initially turned red, started blinking, and then turned off. I let go of all the buttons, and somehow the satellite rebooted and connected to my system. I really do t know how or why this fixed my satellite from connecting to my system, but it did! Problem solved.
