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Forum Discussion
Netgear Orbi won't factory reset...
I was doing some experiments with the vlan settings on my Orbi Router. It reached a point where the web interface wouldn't load anymore, leaving me no choice but to factory reset. The problem is:...
Push and hold reset for up to 30 seconds.
Are you able to ping the router after its going through its bootup?
Something might have gotten corrupted in the firmware.
If the reset doesn't help, you could try recovering it.
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash
I did the tftp process, but it did nothing. I got the "Transfer successful: 46663809 bytes in 26 second(s), 1794761 bytes/s" for the latest Orbi firmware, but I still have the same problem I had before: a solid pink light and no web UI.
I don't understand nmrpflash. I double click the .exe, it lists a bunch of options in a terminal window then says "press any key to exit". The github page does not provide instructions, the first step is
# nmrpflash -L
Which is pointless because pressing any key closes the cmd window.
A couple things.
1. a screen snip of the cmd page is more helpful
2. do you mean the ring is amber? pink isn't a led light.
What do the LEDs on my Orbi router and satellite mean? | Answer | NETGEAR Support
Yes, when I say the light is flashing amber, I am talking about the light above the power button. I have held the factory reset button to trigger that flashing amber too many times to count.
When I say solid pink, I'm talking about the light at the top of the Orbi, which usually indicates no internet connectivity.