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Forum Discussion

RussJ's avatar
RussJ
Aspirant
Mar 08, 2019

Netgear Orbi/Harmony/Alexa issues - NAT Session Timeout?

I have an RKB40, Harmony hub and Alexa Dot and am having some compatibility issues. I set up a simple Harmony Activity to switch one item, linked it to Alexa and this works perfectly both via remot...
Troubleshooting
RussJ's avatar
RussJ
Aspirant
Mar 18, 2019

Nat Filtering is set as "secured"

There is also a check box called "disable SIP ALG" and this is unchecked.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 18, 2019

Try disabling NAT Filter only, save settings and reboot the RBR and Alexa devices. See if this does anything. If not, seems like there maybe an issue that NG support needs to look into. 

  • RussJ's avatar
    RussJ
    Aspirant
    Mar 18, 2019

    Could you just clarify:

    I have two options for NAT filtering - "secured" or "open" - which should I choose?

    And should I check the disable SIP ALG or leave as is?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 18, 2019

      Try open, if nothing changes, set back to secure. 

      Try can try checking Disable SIP ALG, if nothing changes, change it back. 

      • RussJ's avatar
        RussJ
        Aspirant
        Mar 18, 2019

        Will do but it might have to wait until tomorrow morning as the Boss is ensconced in the lounge watching EastEnders and I don't think she'd appreciate me fiddling around with the AV system at the moment.

        Thanks for your help and I'll report back in due course.

        Russ