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Forum Discussion
Netgear Pro support plans
I have a Netgear Orbi Mesh WifFi system (RBR0 Router + 2 RBW30 Satellites) with which I have been having connectivity issues for the past month and been unable to get any traction from Netgear suppor...
I tried to purchase the plan by putting in the serial # of both the router and the satellite but got a message that the products weren't supported when I clicked on purchase. Unfortunately this was a measure of last resort, my experience with their "regular" support has been horrible, my case has been open for almost a month now and I haven't found a way to talk to the 2nd level support directly. I don't know what's causing the constant connection drops, I can't find anything in the standard logs and have also run packet captures from the Debug page and gone through the logs generated that way and haven't found anything.
My thread:
https://community.netgear.com/t5/Orbi/Change-DNS-Settings-on-Orbi/m-p/1886959#M87231
Thread with similar issues:
https://community.netgear.com/t5/Orbi/Orbi-RBR50-Circle-frequent-DNS-failures/m-p/1892791#M88491
did your system ever work properly?
if it did, what changed?
I've had the system for a year now and the system worked beautifully until just about a month ago when everyone started the quarantine. Initially the issues were DNS related, probably caused by Circle. That changed once I got the replacement units, since then the issue is just the connection dropping altogether multiple times a day.