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masemasemase's avatar
masemasemase
Aspirant
Mar 31, 2019

Netgear ProSAFE 5-Port Switch Connected to Orbi RBK20 Router = Unidentified Ethernet Connection

Hi there. Let me start by saying I'm not super-technical. I've managed to [successfully] setup my Orbi Router and 1 x Satellite. I'm now trying to connect a 5-port switch to the router, which is runn...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 31, 2019

Start by connecting one device directly to the Orbi ethernet LAN port.  With the Orbi in router mode, this device should get an IP address assigned to it and be able to access the internet.  If one device does not work, then devices connected to a switch will not work, either.

  • masemasemase's avatar
    masemasemase
    Aspirant
    Mar 31, 2019
    Great, thanks CrimpOn. Tried what you suggested, nothing connects to the internet, not the laptop or the Xbox.
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Mar 31, 2019
      masemasemase wrote:
      Great, thanks CrimpOn. Tried what you suggested, nothing connects to the internet, not the laptop or the Xbox.

      If this is a Windows laptop, please open a CMD (command line) window and type in ipconfig /all

       

      Do you get something that looks like this:

       

            C:\Users\**bleep**>ipconfig /all

            ...
            Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
            Physical Address. . . . . . . . . : 20-25-64-0F-BA-CD
            DHCP Enabled. . . . . . . . . . . : Yes
            Autoconfiguration Enabled . . . . : Yes
            IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            Lease Obtained. . . . . . . . . . : Tuesday, March 26, 2019 11:48:49 AM
            Lease Expires . . . . . . . . . . : Monday, April 01, 2019 11:13:46 AM
            Default Gateway . . . . . . . . . : 192.168.1.1
            DHCP Server . . . . . . . . . . . : 192.168.1.1
            DNS Servers . . . . . . . . . . . : 192.168.1.1
            NetBIOS over Tcpip. . . . . . . . : Enabled

      We are looking for the IPv4 address assigned to the ethernet port on the laptop.  Typically it will begin "192.168.1" and the fourth number will be between 2 and 64.

       

      The last step is to look at the "Attached Devices" page on the Orbi web interface (or the equivalent on the Orbi app) and see if there is a device with the same MAC address as the laptop (the "physical address").