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_Erik_B's avatar
_Erik_B
Initiate
Dec 30, 2017

Netgear team: Please DO NOT Auto Upgrade firmware V2.1.1.16 to Orbi RBR50 devices

Hi Everybody,

 

I work from Home as IT Support, I use the VPN "Pulse Secure Network Connect v8.3" to connect to costumer's network, however since this monday 12/25 I had a lot of drops from VPN every 5 to 10 minutes, I was very frustated because I was unable to work properly, I rebooted my modem from my ISP, also rebooted the Orbi Router and Satellite and nothing resolved the issue until I found that firmware V2.1.1.16 was updated in auto in my Orbi Router RBR50, then I read in Netgear Community about this firmware and the issues that caused, so today 12/29 I decided to downgrade the firmware to V2.0.0.74 and my VPN issue was resolved, now I have a stable VPN connection, Zero Drops, thanks God the downgrade worked fine, so Netgear team: Please DO NOT  Auto Upgrade firmware V2.1.1.16 to Orbi RBR50 devices, Please listen to us, do not update anything in auto, is better to ask than just force an update and kill our work and life. if you need more information about my case, please let me know then I can provide logs or anything you need to document the issue on firmware V2.1.1.16.

 

Thank you

 

Sincerely

 

Erik Bautista

 

 

DO NOT Auto Upgrade firmware V2.1.1.16
Troubleshooting

7 Replies

    • _Erik_B's avatar
      _Erik_B
      Initiate
      Dec 30, 2017

      Thanks for your reply, I already gave my kudos to that idea

       

      Regards

       

      Erik Bautista

  • Retired_Member's avatar
    Retired_Member
    Dec 30, 2017

    Rather than turn off auto-update for all...?,....just make it an option.  (Auto update -ON/OFF)

     

    I've had my orbi for just over a month and have very few issues.

    • tagteam's avatar
      tagteam
      Virtuoso
      Dec 30, 2017
      VAJim wrote:

      Rather than turn off auto-update for all...?,....just make it an option.  (Auto update -ON/OFF)

      The idea specifically states precisely that; automatic updates enabled (ON) should be the default and users should have the option to disable auto-updates in the event they are encountering issues with a particular firmware revision.

      • Retired_Member's avatar
        Retired_Member
        Dec 30, 2017

        ok...to take it one step further, perhaps Netgear should add some options to the firmware auto update section.   Such as how many devices do you have and what are they.  VPN like you mentioned, and the list goes on.  Somehow identified the typical (is there such a thing) user.  It amazes me that some have limited issues while others have house fires.  

         

        Another suggestion....stop looking at the GUI.  Too many complain about their device is not showing as connected but in reality it is...?  Who cares as long as it work.