NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear USB Controller kills sound and video playback on Orbi printer controller
Hi I have an Orbi RBK50 and wanted to add my Brother 3070cw printer to via USB and was advised to download and install Netgear USB Control Centre. I have done this and the printer works a treat bu...
Hi All
I have solved the issue, took me many hours but thinking about the solution it is quite obvious.
My printer's i.p address was set differently to the network/router so it was never going to find it. I changed the i.p address manually on the printer and logged in via a browser to change the wifi settings. Once this was completed the router found it and all my computers can now see it and print.
Thank you all so much for you time taken to respond and give me help. These forums always amazes me of the amount of good people who help others for free.
Take care and thanks again
Thank you all for taking the time to respond to my post, very much appreciated :-)
I have tried a ethernet cable from the printer to the router but I am unable to see the printer anywhere to connect to it so I can configure it.
I used the usb connection/Netgear USB controller as an alternitive to what I have previously with my old router where it worked with a ethernet cable connection.
I plug the printer into the Orbi router and it doesn't even recognise it as a connected device.
I have tried to Brother software to install drivers etc but again the software can't see it. It's either the Orbi or Windows 10 causing the issue. I see the printer wifi but can't connect to it via windows 10 to config.
Anyway, I'm sure the Netgear USB controller is not supposed to kill sound and videos when running!
Many thanks again for your support
gingerwinger123 wrote:
Thank you all for taking the time to respond to my post, very much appreciated :-)
I have tried a ethernet cable from the printer to the router but I am unable to see the printer anywhere to connect to it so I can configure it.
I used the usb connection/Netgear USB controller as an alternitive to what I have previously with my old router where it worked with a ethernet cable connection.
I plug the printer into the Orbi router and it doesn't even recognise it as a connected device.
I have tried to Brother software to install drivers etc but again the software can't see it. It's either the Orbi or Windows 10 causing the issue. I see the printer wifi but can't connect to it via windows 10 to config.
Anyway, I'm sure the Netgear USB controller is not supposed to kill sound and videos when running!
Many thanks again for your support
If the printer worked on Ethernet with your old router, you should not have had to change anything to get it to work with Orbi. (Unless maybe the IP address of the printer changed.) At this point, you probably need to delete the USB software, delete any instances of the printer, and reinstall the printer from scratch on each of your computers. Don't use the printer WiFi to connect.