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Forum Discussion
Toinewh
Jul 06, 2020Aspirant
Network error - can't connect orbi correctly
Hello everyone, I started to install the Orbi RBR50 in a new house. And I had everything set up for a perfect configuration. But I realized that the hour wasn't accurate: maybe we're not on 2019 ...
- Jul 07, 2020
Gateway sould be the same as what is set on the modem. Usually 255.255.255.0
Your DNS is incorrect. It should be 192.168.1.1 or you can input other DNS addressses, 1.1.1.1, 9.9.9.9, 8.8.8.8 or your ISP actual DNS addresses as well.
FURRYe38
Jul 06, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- ToinewhJul 07, 2020AspirantThe firmware version is 2.5.1.8
The modem used is a Freebox mini 4K (I’m in France). I set the Orbi router in router mode or AP without any change (on router mode, no internet connection at all. Now, on AP mode, which is the most convenient in a French case I guess, the internet connection passes through the Orbi set up, but the Orbi devices can’t connect itself)- FURRYe38Jul 07, 2020Guru - Experienced User
So the RBS are not connecting to the RBR in AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Yes if your ISP modem has a built in router already, AP mode would be recommended. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- ToinewhJul 07, 2020AspirantI may be unclear :
RBR and RBS are connected together. WiFi signal is covering the entire house and every device makes benefit of it.
Thus, the Orbi set itself is unable to access internet. Unable to connect to NTP, or firmware update. Orbilogin says ERROR: not connected (this affects only the Orbi set)