NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Network error - can't connect orbi correctly
Hello everyone, I started to install the Orbi RBR50 in a new house. And I had everything set up for a perfect configuration. But I realized that the hour wasn't accurate: maybe we're not on 2019 ...
Gateway sould be the same as what is set on the modem. Usually 255.255.255.0
Your DNS is incorrect. It should be 192.168.1.1 or you can input other DNS addressses, 1.1.1.1, 9.9.9.9, 8.8.8.8 or your ISP actual DNS addresses as well.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The firmware version is 2.5.1.8
The modem used is a Freebox mini 4K (I’m in France). I set the Orbi router in router mode or AP without any change (on router mode, no internet connection at all. Now, on AP mode, which is the most convenient in a French case I guess, the internet connection passes through the Orbi set up, but the Orbi devices can’t connect itself)
The modem used is a Freebox mini 4K (I’m in France). I set the Orbi router in router mode or AP without any change (on router mode, no internet connection at all. Now, on AP mode, which is the most convenient in a French case I guess, the internet connection passes through the Orbi set up, but the Orbi devices can’t connect itself)
So the RBS are not connecting to the RBR in AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Yes if your ISP modem has a built in router already, AP mode would be recommended. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- I may be unclear :
RBR and RBS are connected together. WiFi signal is covering the entire house and every device makes benefit of it.
Thus, the Orbi set itself is unable to access internet. Unable to connect to NTP, or firmware update. Orbilogin says ERROR: not connected (this affects only the Orbi set)Since your ISP is a router as well, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop