NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Network error - can't connect orbi correctly
Hello everyone, I started to install the Orbi RBR50 in a new house. And I had everything set up for a perfect configuration. But I realized that the hour wasn't accurate: maybe we're not on 2019 ...
Gateway sould be the same as what is set on the modem. Usually 255.255.255.0
Your DNS is incorrect. It should be 192.168.1.1 or you can input other DNS addressses, 1.1.1.1, 9.9.9.9, 8.8.8.8 or your ISP actual DNS addresses as well.
Since your ISP is a router as well, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
My current configuration is the 3rd point you explained. I’ve tried the double NAT and figured out that it wasn’t the best way. So I configured it on AP mode, connected to the ISP router/modem. And here is my problem
How did you configure AP mode, using Dynamic or Static IP address configuration on the RBR?
What is the LAN IP address string of the modem? 192.168.something.something?Yellow internt port on the RBR is connected to the back of the ISP Modem?
- I tried both dynamic and static IP. Now it’s a static IP, defined on the Freebox and put in the AP config at the beginning.
I tried to keep the IP inside or outside the adress list provided by the Freebox DHCP server of the Freebox, without any change.
Modem IP : 192.168.1.1 (as usual)
Orbi RBR IP : 192.168.1.101 (...1.102 for RBS)
Yellow port connected to the switch of the Freebox (ISP modem/router)What is the pool size of the modems IP address pool. If you use static IP on the RBR, it should be out side.
Be sure you filled in the Gateway and DNS values as well for Static.
Even Dynamic, should have got you internet access thru the RBR to the modem.
Be sure the modem isn't blocking anything as well.