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Forum Discussion
Network issue - some pages won't load
I have had my Orbi for over two years now, without any real problems until now. I recently started to have an issue with some web sites resolving. I scratched my head for some time, until I came acro...
I'm connected to a Technicolor TC4300 cable modem. Orbi is in Router mode. My ISP is TekSavvy on the Cogeco network. My ISP does not require MAC cloning.
I would prefer not to have to change my MAC address, however this does appear to at least temporarily resolve the issue.
As part of my troubleshooting I have already performed a factory reset on the router while on firmware v44. I am not looking to perform the same action over and over, and don't view this as an actual solution.
It is possible that the problem exists outside of the Orbi, however since I can use the Orbi to restore service I want to start here.
Once I get more data on the issue (i.e. how often it occurs) I may switch out the Orbi to see if the problem exists on other routing hardware. If the problem exists on other routers I would have to point to my cable modem or my network switch. Until that time, though, the Orbi will remain my main focus since adjusting a setting on the Orbi does have an impact on the issue.
This maybe an issue with the ISP and there services. I would contact the ISP and have them check to see if any Mac Cloning is needed and to ensure the modem is correctly setup. Also ask them about any router settings that maybe needed, like mac cloneing or MTU values. Most cable modems default to 1500.
I have already explored this issue with my ISP. They weren't terribly helpful, but they did try. There is no MAC Address requirement for the service, and if there were changing the address certainly wouldn't help! This isn't an MTU issue as I'm actually requesting incorrect pages, not chopping packets up.
I would ask about maybe changing out the ISP modem. OTher then that, possible issue with the RBR. You would need to connect it to a different modem to see. Have a friend, family member or neighbor near by that you could test your router out on there modem by chance?
Unfortunately I do not, and since the problem takes some time to manifest (a week, I'm guessing?) I don't think that lending out my router is the most viable option.
I'll keep tracking the issue and if I have a resolution or any meaningful update I will post it here. For now, though, I can't do much other than wait for it to happen again.