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Forum Discussion

Aspirant

Nov 16, 2021

Solved

Networked Copier - Scanner -Orbi Install Not working

We installed the Orbi system and our networked copier functions through ethernet, yet the scanner portion doesn't send to our programmed email addresses (error messages). Copier company says it's a ...

ginmint63
Nov 28, 2021
It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system. The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!

Guru - Experienced User

Nov 16, 2021

would help to have a link to that post from 2018.

also, brand and model of copier/scanner

Almost certainly not a "Netgear issue."

ginmint63
Aspirant
Nov 16, 2021
https://community.netgear.com/t5/Orbi/networked-scanner-can-t-scan-to-email-after-Orbi-install/td-p/1646723

Kyocera TASKalfa4052ci
- CrimpOn
  Guru - Experienced User
  Nov 16, 2021
  Thanks for the information. Sad to see that the problem was never resolved in 2018.
  
  Is this the correct User Manual?
  
  https://www.kyoceradocumentsolutions.co.uk/en/support/downloads.name-L2diL2VuL21mcC9UQVNLQUxGQTQwNTJDSQ==.html#tab=document
  
  Emailing scanned documents seems to be on page 5-25
  
  Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?
  
  Can you attach the email setup being used (X out any passwords or user names)
  
  and the error message that appears?
  - ginmint63
    Aspirant
    Nov 16, 2021
    Our IT guy is coming tomorrow. In the meantime, I'm attaching the error message as it may be the IP address for the scanner. Copier Co said it wasn't their deal.