NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ginmint63's avatar
ginmint63
Aspirant
Nov 16, 2021
Solved

Networked Copier - Scanner -Orbi Install Not working

We installed the Orbi system and our networked copier functions through ethernet, yet the scanner portion doesn't send to our programmed email addresses (error messages).  Copier company says it's a ...
  • ginmint63's avatar
    ginmint63
    Nov 28, 2021

    It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system.  The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!  

CrimpOn's avatar
CrimpOn
Guru
Nov 16, 2021

would help to have a link to that post from 2018.

also, brand and model of copier/scanner

 

Almost certainly not a "Netgear issue."

  • CrimpOn's avatar
    CrimpOn
    Guru
    Nov 16, 2021

    Thanks for the information.  Sad to see that the problem was never resolved in 2018.

    Is this the correct User Manual?

    https://www.kyoceradocumentsolutions.co.uk/en/support/downloads.name-L2diL2VuL21mcC9UQVNLQUxGQTQwNTJDSQ==.html#tab=document 

    Emailing scanned documents seems to be on page 5-25

     

    Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?

    Can you attach the email setup being used (X out any passwords or user names)

    and the error message that appears?

    • ginmint63's avatar
      ginmint63
      Aspirant
      Nov 16, 2021

      Our IT guy is coming tomorrow. In the meantime, I'm attaching the error message as it may be the IP address for the scanner.  Copier Co said it wasn't their deal.  

      • CrimpOn's avatar
        CrimpOn
        Guru
        Nov 16, 2021

        Alas,one of the frustrating aspects of Netgear's forum software is that images placed "in-line" using the Photos icon are not visible to others until approved by a forum moderator. (and there are not many moderators for entire Netgear community).  Images "attached" using the Browse button in the lower left are available immediately.

    • Mikey94025's avatar
      Mikey94025
      Hero
      Nov 20, 2021
      CrimpOn wrote:

      Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?

      Can you attach the email setup being used (X out any passwords or user names)

      and the error message that appears?

      Agree, this is probably some email/SMTP configuration issue so we need to see the email settings configuration (without passwords).  However I don't see anything obvious that would change with the router switch.

       

      In the user manual the email settings are on pages 2-67 and 2-68.  There is even a Connection Test button that the OP can try.  I'm interested in the OP's printer settings for:

      • SMTP Server Name
      • Domain Restriction
      • Sender Address

      Also, what was the old router model?  Maybe it had some forwarding setup for the printer's email sending function?