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Forum Discussion
eebarry
Jun 03, 2020Aspirant
Networking dropping after firmware update
I have an RBR40 Ordbi Router, and the network keeps dropping. Not just losing internet access, but dropping connectivity all together. Has anyone else experienced this? I don't think it is an ISP iss...
- Jun 04, 2020
That seemed to have worked. Thank you!
eebarry
Jun 03, 2020Aspirant
Hello- The firmware version is V2.5.1.16. The modem is a Arris TM1602. We haven't had a problem until today, seemingly after the firmware update. Orbi is in Router mode (I believe). Home is 3,000 SF, and the satelitte was within 30 feet. However, I've unplugged the satellite to see if that was the problem. Couple of WiFi neighbors nearby.
FURRYe38
Jun 03, 2020Guru - Experienced User
Has a factory reset and setup from scratch been performed since last FW update? Something to try..
- eebarryJun 03, 2020Aspirant
I haven't done that, but I will. We were using Circle for parental controls. Wonder if the fix NetGear is trying is causing a problem.
- FURRYe38Jun 03, 2020Guru - Experienced User
Try a factory reset and this time, don't enable Armor or Circle and see.
- 80AM33Jun 04, 2020AspirantI was having lots of issues after the 2.5.1.16 update. Most of my WiFi devices wouldn’t connect I.E. phones, smart switches etc. I tried using the Orbi app but it isn’t very feature rich, so I ended up logging directly into the router via 192.168.1.1. I looked around and didn’t see anything amiss but this thread gave me the idea to check out the parental controls. They were both off, so I turned one on, hit apply, then turned it off and hit apply again. Did the same to the other parental control option. After that everything connected automatically and my problems were solved.