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New - Orbi RBR50 Router Firmware Version V2.7.2.104 Released
Security Fixes: Fixes security issues This firmware addresses security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. Downloa...
- I became aware of the latest firmware while browsing this forum. Neither the app nor the web interface indicated an available update. I downloaded the files via my computer and performed a manual update via the web interface -- one satellite first, then the other, then on to the router. (RBK50) In the past, I have had updates pushed out (only once); notices both on the web and app of firmware updates available; and updates that I found were released via this forum which I've manually installed (the latter seems to be the most frequent way I have updated firmware). Through all ways, I have never had the slightest issue with downloading and installing updated firmware.
Downloaded the firmware update from the phone app. Router stopped working. Despite multiple factory resets, can't reinstall it. Can't even get either the browser portal or phone app to communicate with the router – or see the Orbi Wifi net, which it needs to do to reinstall.
Talked to an Orbi tech who said, in effect, that it was my mistake for having upgraded – and that (at a price) they'd help me revert to the old firmware.
TedNemo wrote:Downloaded the firmware update from the phone app. Router stopped working. Despite multiple factory resets, can't reinstall it. Can't even get either the browser portal or phone app to communicate with the router – or see the Orbi Wifi net, which it needs to do to reinstall.
Talked to an Orbi tech who said, in effect, that it was my mistake for having upgraded – and that (at a price) they'd help me revert to the old firmware.
wow....Router stopped working.....(we'll save that for another discussion)
you may need to perform a factory reset and start over. Next time dump the app
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Thanks for replying. Already did (several) factory resets. But the Orbi Wifi ID (network) doesn't appear (only something called DNIWIFI), so there's no way I can make the reinstallation work via either the app or the web portal. Have ordered an ethernet cable and guess I'll try to connect to the Orbi router directly and cross my fingers.
Is there an easy way to just revert to the old firmware? I assume that even after the reset, the updated firmware will still be there, right?
Thanks again
Use an ethernet cable and connect a PC/mac to the router directly.
Use the instructions in How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com to connect to the router. or connect to 192.168.1.1 in a browser on that PC connected directly to the Orbi router.
The Orbi smartphone app is nothing but trouble!
Good luck!
Thanks. Will try that tomorrow (when ethernet cable arrives) and let you know if it works.
I would avoid using the Orbi app for doing any FW updates. Best method is using a wired PC or laptop thru the RBR and RBS web page.
If byt chance the RBR is not working even with the ethernet cable connected PC, try this to recover the RBR:
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW.Hopefully you won't have to use this process.
TedNemo wrote:Thanks for replying. Already did (several) factory resets. But the Orbi Wifi ID (network) doesn't appear (only something called DNIWIFI), so there's no way I can make the reinstallation work via either the app or the web portal. Have ordered an ethernet cable and guess I'll try to connect to the Orbi router directly and cross my fingers.
Is there an easy way to just revert to the old firmware? I assume that even after the reset, the updated firmware will still be there, right?
Thanks again
Thanks. Will have a look at that link as well.
