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Forum Discussion
New - RBR50 / RBS50 Firmware Version 2.7.4.24 Released
New Features and Enhancements:
Admin password brute force attack prevention
Admin password strength enforcement
EU data analytics opt-out
Bug Fixes:
The backup config file i...
After upgrading to V2.7.4.24 on my RBR50 and RBRS50, we've had issues crop up 1-2 times a week where wifi stops working (from no internet while wifi is handshaking/advertising ssid), or where all internet traffic stops (with no issues at the cable router level). I've been rebooting the router and satellite to resolve. I see nothing in the logs indicating an issue. Prior to upgrading to this version, I had no issues. Is anyone else experiencing this? Very frustrating given I work from home and have to deal with these interruptions. This happens to all devices on network (MacOS, Win10, iOS and Roku). How can I troubleshoot? How can I schedule the devices to reboot nightly?
| Hardware Version | RBR50 |
| Firmware Version | V2.7.4.24 |
| GUI Language Version | V1.0.0.423 |
| Operation Mode | Router |
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
jahlewis wrote:
After upgrading to V2.7.4.24 on my RBR50 and RBRS50, we've had issues crop up 1-2 times a week where wifi stops working (from no internet while wifi is handshaking/advertising ssid), or where all internet traffic stops (with no issues at the cable router level). I've been rebooting the router and satellite to resolve. I see nothing in the logs indicating an issue. Prior to upgrading to this version, I had no issues. Is anyone else experiencing this? Very frustrating given I work from home and have to deal with these interruptions. This happens to all devices on network (MacOS, Win10, iOS and Roku). How can I troubleshoot? How can I schedule the devices to reboot nightly?
Hardware Version RBR50 Firmware Version V2.7.4.24 GUI Language Version V1.0.0.423 Operation Mode Router
Thanks for responding, answers in bold below:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected to? Motorola MB8600Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Recently replaced with new CAT6
What is the size of your home? Sq Ft? 1800
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. 40 Feet. Connected via CAT6 (with one Gig switch in between)
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto and 48 on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Multiple, but all weak signal (1 bar or less)This issue doesn't impact Orbi Wired connections, just WiFi, and seems to mostly impact Apple devices. Both with Private WiFi Address enabled and disabled. Sometimes wifi disconnects, other times it connects, but no-internet connection. It's difficult to test on iOS devices if it is a DNS issue or not. Any suggestion on iOS app's that can ping via IP vs. DNS to determine where the issue is? TraceRoute, Ping, NSLookup etc? Sometimes full reboot's work, other times they only last for 10-15 minutes.
What is the brand and model # of the switch in between the RBR and RBS?
Try disabling the following and see:
Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless SettingsHas a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?