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Solved
New Computer Wifi
I am throwing up the white flag here. Usually I can mange to figure out connectivity issues after some online troubleshooting. However, after a week of trying to figure this out...I'm begging for h...
I don't want to jump the gun here...but I think I figured it out. After searching the web regarding my motherboard wifi, it appears simply changing a wifi configuration setting was all it took. If so, I'm going to take a cold shower and drink some wine.
Pic attached of the change from 802.11n/ac from ac to n. I feel both stupid and smarter at the same time.
I am about to reconfigure the Orbi since I (needlessly) factory reset it. Fingers crossed!
Thank you for the reply! If I understand your comment correctly, if I set the XFINITY gateway's bridge mode off and turn the Orbi AP mode on, this should work?
The PC is a desktop. The guy who built it said he tested the wifi in the shop and there were no issues. I am inclined to believe him as I was able to connect to wifi this past Monday after relocating my PC to the basement to hardwire the ethernet cable. I reset the gateway and Orbi and was able to successfully connect to both the XFINITY gateway wifi (when bridge mode was off) and the Orbi wifi network. However, as soon as I relocated the PC back upstairs I could not connect to the Orbi network. It makes no sense to me. Although, I'm not well versed in network infrastructure.
I will dig into the network adapter a bit. I am wondering if it could be some kind of setting, perhaps.
Nova17 wrote:
The PC is a desktop.
I reset the gateway and Orbi and was able to successfully connect to both the XFINITY gateway wifi (when bridge mode was off) and the Orbi wifi network. However, as soon as I relocated the PC back upstairs I could not connect to the Orbi network.
Hardwire connection, as you know, is different than WIFI connection. So I'm thinking distance between the PC and the Orbi is the issue. How far away is the PC from the Orbi, when you move the PC upstairs? If possible, run a test by moving the PC closer to the Orbi to see if it connects. Make sure the PC WIFI adapter is set for DHCP. I would disable the wired PC Network adapter for testing purposes. Does your Orbi network consist of 1, 2, 3, etc. units? If 1 unit, the position of the Orbi in the home is important. Sometimes when a router is in a corner of the home, the Orbi is setup in the same location, causing poor signal elsewhere. I did a single Orbi RBR50 install, where in order to get good WIFI at the other end of the home, I had to run network cable from the ISP modem to a central location in the home.
Thank you for the reply!
At this point I do not think it is a matter of signal strength. I say this because my work laptop (MacBook Air), smartphones, and my wife's laptop (ThinkPad) all connect to the Orbi network (via a satellite extender) without issue. The problem seems completely isolated to the new PC.
We have the Orbi router in a central basement location with two satellite extenders one floor up to extend the Orbi network signal.
If you have good WIFI with other devices in the same location, either the WIFI adapter has a static IP address set or may be defective. Check the settings of the WIFI adapter, perform a release and renew IP address. Last resort, if Windows PC, go into device manager and remove the adapter and drivers, refresh and reinstall the adapter and drivers. If that does not repair it, I would contact the seller you purchased it from.