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Forum Discussion
New Firmware 1.4.0.18 released
Bug Fixes: Fixes the add-on satellite sync issue. Supports the NETGEAR Orbi app. http://kb.netgear.com/000036450/RBR50-RBS50-Firmware-Version-1-4-0-18
So, I have a bit of a strange issue as well. I have a 2016 15" MacBook pro that is brand new. Works perfectly everywhere else and if I recall, worked perfectly fine on .16 FW, but when I am at home on my Orbi network, it crashes the WAN port on Orbi. If you give it a few minutes, the Orbi will recover and go back to having an internet connection, but will continually drop throughout the use of the laptop. I have also noticed that when it says that internet is connected you run a speed test and I am getting anywhere from 150-350ms pings from any device on my network. The second I take the laptop offline, everything goes back to normal. I have attached the error message I see on the WAN port after connecting the laptop to Orbi.
I also verified it was connected to the Orbi router itself, strangley enough I could never seem to get it to connect to the Satellite device. I believe I am going to try and downgrade FW and see if it changes anything. Everything computer, phone, tablet, streaming device in my house is Apple and so far this is what I have narrowed it down to.
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Update:
Downgraded to .16, have been using for 10 minutes or so and haven't seen it drop yet, however, the ping response times are still ridiculous compared to my other devices. Still in the 100s while other devices are kicking out 15-19ms.
So, scratch that. Still crashing the Orbi system on .16 as well. As soon as I opened my laptop, I loaded one page and the WAN port went back down. I went through and removed the WIFI adapter from network settings, applied rebooted and created a new one, still having issues. Ping response on laptop is back to 291ms while on iPhone 7+ it's 20ms that is me testing with the iphone and the laptop next to each other. I have a spare linksys router, I will try and set it up and see if I have the same behavior.
Even if it is the laptop adapter, seems odd that Orbi allows it to crash the WAN port.
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Hello ImtheOne
You may want to factory reset the Orbi the WAN port should not be crashing like that.
DarrenM
