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Forum Discussion
ekhalil
Jul 11, 2019Master
New Firmware 2.3.5.30
Just updated my Orbi to 2.3.5.30. Seems stable so far. I see few "ads" for the Orbi app and links for app download in the web GUI. Otherwise I could not see much more new things. I'm keeping to loo...
alghawi
Jul 16, 2019Aspirant
ok just bought new one. updated via app. everything is fine. but lost internet connection after 20min. tried everything still the issue prisist. the only solution right now is to turn the router off and on again. any fix
FURRYe38
Jul 16, 2019Guru - Experienced User
Hard to tell. New systems usually come with old FW and there is a couple of intermediate builds that have to be applied first before setting to the latest. Possible that the system was doing this and eventually got updated however needed a power cycle to clear it all out.
Is the system working now after the power cycle? If not, try a factory reset on the RBR and power OFF the ISP modem for 30 seconds then back on then walk thru the setup wizard with a wired PC with the RBR...
alghawi wrote:
ok just bought new one. updated via app. everything is fine. but lost internet connection after 20min. tried everything still the issue prisist. the only solution right now is to turn the router off and on again. any fix
- alghawiJul 17, 2019AspirantHi ty for the reply.
I'm not sure what happened. Its now working fine and no issue.
The only thing I remember doing is shutting down my other Netgear xr700 that was connected to it and I went to sleep. Woke up and orbi was working fine.
When I go back home I will switch on xr700 and see if it has anything to do with orbi internet disconnection- Monti9901Jul 17, 2019Aspirant
Even after a full factory reset i am still having issues the wifi. It keeps going on and off, the devices are losing, then coming back, every 1-2mins. It's all default, apart from the WiFi name. Any ideas? This happens even without the satellites being on.
- FURRYe38Jul 17, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Monti9901 wrote:Even after a full factory reset i am still having issues the wifi. It keeps going on and off, the devices are losing, then coming back, every 1-2mins. It's all default, apart from the WiFi name. Any ideas? This happens even without the satellites being on.