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Forum Discussion
ekhalil
Jul 11, 2019Master
New Firmware 2.3.5.30
Just updated my Orbi to 2.3.5.30. Seems stable so far. I see few "ads" for the Orbi app and links for app download in the web GUI. Otherwise I could not see much more new things. I'm keeping to loo...
FURRYe38
Jul 16, 2019Guru - Experienced User
Hard to tell. New systems usually come with old FW and there is a couple of intermediate builds that have to be applied first before setting to the latest. Possible that the system was doing this and eventually got updated however needed a power cycle to clear it all out.
Is the system working now after the power cycle? If not, try a factory reset on the RBR and power OFF the ISP modem for 30 seconds then back on then walk thru the setup wizard with a wired PC with the RBR...
alghawi wrote:
ok just bought new one. updated via app. everything is fine. but lost internet connection after 20min. tried everything still the issue prisist. the only solution right now is to turn the router off and on again. any fix
alghawi
Jul 17, 2019Aspirant
Hi ty for the reply.
I'm not sure what happened. Its now working fine and no issue.
The only thing I remember doing is shutting down my other Netgear xr700 that was connected to it and I went to sleep. Woke up and orbi was working fine.
When I go back home I will switch on xr700 and see if it has anything to do with orbi internet disconnection
I'm not sure what happened. Its now working fine and no issue.
The only thing I remember doing is shutting down my other Netgear xr700 that was connected to it and I went to sleep. Woke up and orbi was working fine.
When I go back home I will switch on xr700 and see if it has anything to do with orbi internet disconnection
- Monti9901Jul 17, 2019Aspirant
Even after a full factory reset i am still having issues the wifi. It keeps going on and off, the devices are losing, then coming back, every 1-2mins. It's all default, apart from the WiFi name. Any ideas? This happens even without the satellites being on.
- FURRYe38Jul 17, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Monti9901 wrote:Even after a full factory reset i am still having issues the wifi. It keeps going on and off, the devices are losing, then coming back, every 1-2mins. It's all default, apart from the WiFi name. Any ideas? This happens even without the satellites being on.
- Monti9901Jul 17, 2019Aspirant
Hello,
Orbi 50, 1 router in router mode, 2 sattelites (currently off). Distance and size are irrelevant for now as I am sitting 30cm from the router with the phone and few other devices around that keep falling off constantly.
No neighbours, it's set on auto. It was on auto on the previous firmware as well and had no issues.
I 've tried enabling/disable these with no effect:
Beamforming
MIMO
Daisy chain
Fast roaming.
I ll try the manual channel and and coexistence and update.
Thanks for the help.
- gr8shoJul 17, 2019Virtuoso
Monti9901 wrote:Even after a full factory reset i am still having issues the wifi. It keeps going on and off, the devices are losing, then coming back, every 1-2mins. It's all default, apart from the WiFi name. Any ideas? This happens even without the satellites being on.
It is plausible, and I've seen this myself, that the modem/gatway/router the Orbi is connected to can wreak havoc on how the Orbi itself works, even when the Orbi is in a factore reset state. The two main culprits I'm aware of is if the Host and Orbi are using the same subnet range, and/or the host router port is not configured to "bridge" the internet connection to the Orbi.
- Fl1ntstoneJul 17, 2019ApprenticeHi,
Have you tried AP mode to see if that makes a difference?
CheerZ
- alghawiJul 17, 2019Aspirant
ok i went back home and switched on my other router xr700 nighthawk, after 20 min i lost internt. the strange thing is that i do not see any light in my Orbi router i just dont have internet
- FURRYe38Jul 17, 2019Guru - Experienced User
How is the system set up?
ISP modem>XR700>Orbi in AP mode?
What is the Mfr and model # of the ISP modem?
alghawi wrote:ok i went back home and switched on my other router xr700 nighthawk, after 20 min i lost internt. the strange thing is that i do not see any light in my Orbi router i just dont have internet