New Firmware 2.3.5.30

Please respond to Blanca_Os PM send to you...

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OKinNJ wrote:

According to the registration link given here, all my support options have expired; I registered my Orbi system back in April, 2017. So that link does not help me at this time, alas. What other options are there for support, other than buying a service agreement, which would seem inappropriate, given what seems like an issue with the FW on my RBR40.

Help.

Thanks!

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couple more oddities:

Rebooted RBR40 last night. 

Via orbilogin.net, all devices were shown with "unknown" connection type. Never saw that before.

Via the Orbi iOS app, there were also some unknown connection types, along with 2.4 and 5 G. Never saw "unknown" there before, either.

Today, access is hosed, as usual after a few hours. But Internet fine, but with magenta light. Sigh.

Thanks

Have you responded to Blanca_O 's PM? 

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OKinNJ wrote:

couple more oddities:

Rebooted RBR40 last night. 

Via orbilogin.net, all devices were shown with "unknown" connection type. Never saw that before.

Via the Orbi iOS app, there were also some unknown connection types, along with 2.4 and 5 G. Never saw "unknown" there before, either.

Today, access is hosed, as usual after a few hours. But Internet fine, but with magenta light. Sigh.

 

Thanks

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Yes, responded to Blanca a couple days ago.

Thanks

Keep in contact with here there.

Good Luck. 

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OKinNJ wrote:

Yes, responded to Blanca a couple days ago.

Thanks

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I went from no problems to 1-3 times per day reboots.  Sigh.   Seems like every other update I install is good then bad. 

UNBELIEVEABLE!!, Your're on your own, after 90 days, netgear, doesn't provide direct tech support unless you give then more $$$$, their app doesn't work, updates don't upload, etc. dont buy netgear at all, go w/ google or other brand.

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pablohoney wrote:
Email patrick.lo@netgear.com directly with your issue and he’ll get someone to help you out.

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Thank you, but no, I will add my information here and that's it. Most tech products seem to have a take it or leave it approach and it's increasingly obvious to me.  Not going to pursue some trouble ticket that leads nowhere.   These things will be remembered when it's time for the next buy decision.  

You may be mistaking my meaning for some fear of engaging the support team.  That's not it at all.  I'm just reasonably content I was able to update firmware without a factory reset and half a day of work getting things working again.  Glass is half full.  

After receiving a new RBR40, it self-updated to 2.1.3.58, IIRC. That seemed to work fine. It also notified me of a new update, the "dreaded" 2.3.5.30. After a day or so, I did update the new router. Updated OK (no http 500 failures). However several weird behaviors that I haven't seen reported here yet (I have reported to Netgear):

1.The connection data rates reported for all devices connected to the RBW remote unit (wifi only) are bogus/wacky. All rates are of the form 1112nnn Mbps. E.g., an iPad connected on 5 GHz band reports a data rate of 1112460 Mbps, obviously bogus.

1. After a reboot, backhaul quality reported as "poor", altho it usually clears to "good", which is what it had been for over 2 years.
2. When I first try to login with the Orbi app, I get a message of "too many attempts - try again in 30 sec". Clearly a problem with some initialization somewhere.

4. The (real) data rates of the devices connected (wifi) to the RBR40, seem less than they were under previous FW. E.g., my iPhone and iPad Air2 now both show "433 Mbps", which is half of what it was with previous FW; phone & iPad are only about 5 ft from router. The router mode is still set to the default, "866" Mbps. This sort of suggests that the router is operating in 80 MHz channel mode, not 160 MHz, as it would have been previously. Not sure why this would change, as nothing in the environment is different (i.e., no new devices in service).

One more: rebooted the RBW30, it completed booting with a blue ring light, indicating a good backhaul, yet the GUI's show not-good indications. I am not sure what is being analyzed here, since the backhaul is 2-way (but channel is half duplex), so there are really 2 distinct logical backhaul links, and it is not clear that they would necessarily have the same quality - e.g., do both transmitters have the same power output?

Debating (with myself) about downgrading to previous RBR40 FW. 

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OKinNJ wrote:

 

Debating (with myself) about downgrading to previous RBR40 FW. 

 

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Don't do it...leave it alone.

Try a factory reset of the entire Orbi system and setup from scratch to see if this resolves anything. Others have mentioned a reset works for them. Something to try before downgrading FW. Others have v30 working fine. 

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OKinNJ wrote:

After receiving a new RBR40, it self-updated to 2.1.3.58, IIRC. That seemed to work fine. It also notified me of a new update, the "dreaded" 2.3.5.30. After a day or so, I did update the new router. Updated OK (no http 500 failures). However several weird behaviors that I haven't seen reported here yet (I have reported to Netgear):

1.The connection data rates reported for all devices connected to the RBW remote unit (wifi only) are bogus/wacky. All rates are of the form 1112nnn Mbps. E.g., an iPad connected on 5 GHz band reports a data rate of 1112460 Mbps, obviously bogus.

1. After a reboot, backhaul quality reported as "poor", altho it usually clears to "good", which is what it had been for over 2 years.
2. When I first try to login with the Orbi app, I get a message of "too many attempts - try again in 30 sec". Clearly a problem with some initialization somewhere.

4. The (real) data rates of the devices connected (wifi) to the RBR40, seem less than they were under previous FW. E.g., my iPhone and iPad Air2 now both show "433 Mbps", which is half of what it was with previous FW; phone & iPad are only about 5 ft from router. The router mode is still set to the default, "866" Mbps. This sort of suggests that the router is operating in 80 MHz channel mode, not 160 MHz, as it would have been previously. Not sure why this would change, as nothing in the environment is different (i.e., no new devices in service).

One more: rebooted the RBW30, it completed booting with a blue ring light, indicating a good backhaul, yet the GUI's show not-good indications. I am not sure what is being analyzed here, since the backhaul is 2-way (but channel is half duplex), so there are really 2 distinct logical backhaul links, and it is not clear that they would necessarily have the same quality - e.g., do both transmitters have the same power output?

Debating (with myself) about downgrading to previous RBR40 FW. 

 

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