NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ekhalil's avatar
ekhalil
Master
Jul 11, 2019

New Firmware 2.3.5.30

Just updated my Orbi to 2.3.5.30. Seems stable so far. I see few "ads" for the Orbi app and links for app download in the web GUI. Otherwise I could not see much more new things. I'm keeping to loo...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 02, 2019

Have you responded to Blanca_O 's PM? 

OKinNJ wrote:

couple more oddities:

Rebooted RBR40 last night. 

Via orbilogin.net, all devices were shown with "unknown" connection type. Never saw that before.

Via the Orbi iOS app, there were also some unknown connection types, along with 2.4 and 5 G. Never saw "unknown" there before, either.

Today, access is hosed, as usual after a few hours. But Internet fine, but with magenta light. Sigh.

 

Thanks

 

OKinNJ's avatar
OKinNJ
Aspirant
Aug 02, 2019

Yes, responded to Blanca a couple days ago.

Thanks

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 02, 2019

    Keep in contact with here there.


    Good Luck. 

    OKinNJ wrote:

    Yes, responded to Blanca a couple days ago.

    Thanks

     

  • BBQNOOB's avatar
    BBQNOOB
    Guide
    Aug 04, 2019

    I went from no problems to 1-3 times per day reboots.  Sigh.   Seems like every other update I install is good then bad. 

  • akav's avatar
    akav
    Aspirant
    Aug 04, 2019

    UNBELIEVEABLE!!, Your're on your own, after 90 days, netgear, doesn't provide direct tech support unless you give then more $$$$, their app doesn't work, updates don't upload, etc. dont buy netgear at all, go w/ google or other brand.

  • gr8sho's avatar
    gr8sho
    Virtuoso
    Aug 11, 2019
    pablohoney wrote:
    Email patrick.lo@netgear.com directly with your issue and he’ll get someone to help you out.

    Thank you, but no, I will add my information here and that's it. Most tech products seem to have a take it or leave it approach and it's increasingly obvious to me.  Not going to pursue some trouble ticket that leads nowhere.   These things will be remembered when it's time for the next buy decision.  

  • pablohoney's avatar
    pablohoney
    Luminary
    Aug 11, 2019
    I hear ya and do agree that some tech companies do have that approach these days. My ticket is with a level 3 tech and they have taken the debug logs off both my main Orbi and satellite which they are analysing. It’s worth a shot.
  • gr8sho's avatar
    gr8sho
    Virtuoso
    Aug 11, 2019

    You may be mistaking my meaning for some fear of engaging the support team.  That's not it at all.  I'm just reasonably content I was able to update firmware without a factory reset and half a day of work getting things working again.  Glass is half full.