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Forum Discussion
New Firmware 2.3.5.30
Just updated my Orbi to 2.3.5.30. Seems stable so far. I see few "ads" for the Orbi app and links for app download in the web GUI. Otherwise I could not see much more new things. I'm keeping to loo...
Never again. This is one of the more expensive wifi systems out there and I have nothing but constant effing problems since I got it in March. I've spent hundreds of hours troubleshooting on my own and at the direction of Netgear support (regular and escalated "technical" support), only to have them close my case at the end of my 90 days. And they never resolved my issue!
It's a garbage product and, as far as I'm concerned, a garbage company. This is the worst customer support experience I've had in a very long time. It's like readin the Da Vinci Code to figure out what phone number to call or how to even access your case if you're able to create one. And as everyone is pointing out, each firmware "upgrade" that is released just breaks it in new ways. Are there any competent engineers at Netgear? Obviously, they don't have any talent but just mediocre competence would be great at this point.
I will never, ever spend money on Netgear. Even though I've used their products since the '90's, this experience w/my Orbi has been a nightmare. I've uttered no shortage of curse words towards this company over the past six months. Customer support doesn't exist here.
Maybe post about what your having problems with and maybe we can help you get it running. We've been able to help users and there Orbi systems and get them working well.
if your interested in help, please post the details.
Goteborg wrote:Never again. This is one of the more expensive wifi systems out there and I have nothing but constant effing problems since I got it in March. I've spent hundreds of hours troubleshooting on my own and at the direction of Netgear support (regular and escalated "technical" support), only to have them close my case at the end of my 90 days. And they never resolved my issue!
It's a garbage product and, as far as I'm concerned, a garbage company. This is the worst customer support experience I've had in a very long time. It's like readin the Da Vinci Code to figure out what phone number to call or how to even access your case if you're able to create one. And as everyone is pointing out, each firmware "upgrade" that is released just breaks it in new ways. Are there any competent engineers at Netgear? Obviously, they don't have any talent but just mediocre competence would be great at this point.
I will never, ever spend money on Netgear. Even though I've used their products since the '90's, this experience w/my Orbi has been a nightmare. I've uttered no shortage of curse words towards this company over the past six months. Customer support doesn't exist here.
FURRYe38 wrote:....". We've been able to help users and there Orbi systems and get them working well."
We...?????