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New firmware released 1.11.0.20
Some people were saying the 1.11.0.N beta was helping with a lot of issues. There is a new version released, but the release notes don't list any fixes. Has anybody tried the new version to see if it...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
How do you become a beta tester?
"How do you become a beta tester"
Buy the product, congratulations you're the tester of a beta release, whether they call it that or not. Good lord hire a new QC manager.
I have the RBK40 and in the two months I have owned it experienced every problem listed on these forums.... fluctuating speeds, random disconnects, SSID disappearing, etc.. Tech Support was just a time waster. I went on vacation and when I returned, I noticed I was getting consistent top end speeds near the router and satellite, with no degradation. This whole week I haven't had a single problem. I had the return label printed out to send the piece of crap back to Amazon....now? I am hopeful that the new FW release "fixed" at least the RBR40. I can't seem to get many confirmations from others on that as most seem to have the RBK50. Anyway, just thought I would share that for now, the new release has my system running better than it did when I first plugged it in. I hope I don't regret not returning it but since it works as advertized now it would be hard to give up. Anyone else have thoughts on the matter?
I am happy for you. But, like many others, I have given up.
I appreciate Netgear finally getting Orbi to a "stable", "working" state. But it still requires much progress and Netgear has used all of us a tester forcefully. You cannot call your testers volunteers when you have a product that does not work, leaving no other option. They have shown so much immaturity, and a very serious lack of support and customer care.
You seem to be new to the club, so you most likely cannot appreciate that fact it’s taken MONTHS to get Orbi to a “working” state.
I have given up. My expectation of Netgear has been lowered very far, that simply getting a response from them is a good thing. Making Orbi work is a good thing.
That should not be the bar that Netgear sets for us. Simply making your product work, and being kind enough to respond is a VERY minimal expectation.
I promised I would wait through June for Netgear to take us seriously.
It is now June 29. And yes, Orbi is working better than before, “on the current beta firmware”.
But my frustrations with Netgear have run deep, as with many others. I have my eyes set on UBNT and ASUS Lyra. And, as time would set fate. ASUS Lyra launches July 1. I think I will give it a try.
ASUS and UBNT are very solid companies who are very customer focused, and they keep their products updated constantly. They are also very OPEN, allowing you to do many great things with their products. Neither are perfect and they have had their mistakes, but they quickly own it and do everything they can to fix it. They are open to outside developers and allow third-parties to modify the ASUS code for fixes and added features. Both can be simple, or advanced.
Sorry, Orbi was the first Netgear product I had tried in years. I wanted something simple. Something that looked less high-tech. But performed well.
Netgear failed big time for me. And I no longer trust them. It was not the Orbi problems that showed me who they are. It was how they responded, and didn’t respond. Almost like they didn’t care, or didn’t know what to do. Either way, not good enough for me.
If Lyra or UBNT works for me in the coming weeks. My Orbi is going on EBay. It’s almost 1 year old and they just got it working. And I don’t see Netgear caring about Orbi 1.0 in 6-12 months.
Very well said. I've had nothing but frustration with the Orbi and the quality of Netgear support. I've kept going as the device has potential and I really want it to work but I'm at the end of my patience. They took months to fix the BT TV issue. The next public release then broke it again. I couldn't downgrade to the working firmware as Orbi would auto-update itself to the latest one. I'm now on v1.12.0.12 which fixes BT TV but I have drop out issues for mobile devices, problems getting the satellite to sync and my Belkin Netcam will no longer connect. I also can't use the advanced features like Implicit Beamforming.
Completely unacceptable for such an expensive device.