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New Firmware v2.5.0.38
All RBK 5 series Orbi's. FW not yet available on the download site for manual installation... Please perform a BACKUP configuration to file. Then update the RBS first then RBR lastly. Factory re...
Yes
Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Glad to see this post. Can you set static IP address, which was assigned via ISP, for the Orbi? I wonder if static IP would resolve the DHCP release/renew issue with Orbi Router.
Tried using static address previously leased to Belkin wifi/router but without success. I see Orbi is recognizing that address but there is no DNS server obtained automatically so no Internet access. Tried the static address along with the IP numbers for Googles public DNS (8.8.8.8 and 8.8.4.4) but still no go. Everything is fine if go back to inserting my Belkin wifi/router between my Orbi and the cable from my ISP's hardware.
mhalla wrote:Tried using static address previously leased to Belkin wifi/router but without success. I see Orbi is recognizing that address but there is no DNS server obtained automatically so no Internet access. Tried the static address along with the IP numbers for Googles public DNS (8.8.8.8 and 8.8.4.4) but still no go. Everything is fine if go back to inserting my Belkin wifi/router between my Orbi and the cable from my ISP's hardware.
Only the IP address assigned/associated with Orbi mac-address will work. Otherwise, you can clone Belkin's mac-address and tell Orbi to use that mac-address instead of its own in order to use Belkin's IP address.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Have you powered OFF both ISP modem and RBR for 30 seconds then power ON The modem first and let it sync then power ON the RBR?
Mines been online since 4 days ago connected to a NG C7800 gateway modem in modem only mode.
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Nothing to report with respect to modem/mfr provided by my ISP. I have a fiber optic connection over which my local phone company provides my landline phone service and internet access. It is essentially a black box over which I have no control. Just an ethernet cable coming through the outside wall connected to the telco's hardware on the outside of the house.
FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too?
Have you powered OFF both ISP modem and RBR for 30 seconds then power ON The modem first and let it sync then power ON the RBR?
Mines been online since 4 days ago connected to a NG C7800 gateway modem in modem only mode.
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Ok, Wanted to see what Modem or ONT you had. If this this is something thats not in your controll. I presume the ISP can ensure that it's running in bridged mode for you so that there isn't any router enabled in front of the RBR.
You can check this on the RBR by logging in to the RBRs web page and go to Advanced Tab. Look at the Internet Port box. Look under IP address. Should be a ##.##.###.### kind of address if there ONT is bridged, if not, it maybe a 10. someting or maybe a 172 or very least a 192.something address.
Can the ONT be powered off and back on by chance? Or rebooted by the ISP?
mhalla wrote:Nothing to report with respect to modem/mfr provided by my ISP. I have a fiber optic connection over which my local phone company provides my landline phone service and internet access. It is essentially a black box over which I have no control. Just an ethernet cable coming through the outside wall connected to the telco's hardware on the outside of the house.
FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too?
Have you powered OFF both ISP modem and RBR for 30 seconds then power ON The modem first and let it sync then power ON the RBR?
Mines been online since 4 days ago connected to a NG C7800 gateway modem in modem only mode.
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Factory reset appears to have resolved the problem. Orbi router is now obtaining an IP address and providing an Internet connection. Wasn't sure what all a factory reset would do so was reluctant to just try it.
Good to hear its working now. Factory resets just clear out any users configurations and networking settings setup by the RBR with ISP modems or ONTs. Sometimes these configurations can get hung up or in a bad state after a FW udpate. Thus one reason why to factory reset if user experience these odd behaviors after a FW update.
Be sure to now do a backup configuration to file for safe keeping after you fully get your RBR setup the way you want it. Should a factory reset be needed, you can just load this back up from file and be up and running again in minutes instead of hours.
mhalla wrote:
mhalla wrote:Still need to try factory reset but my RBR50 is no longer able to obtain an IP address via DHCP from my ISP. It will however obtain an IP address if I insert my old Belkin wifi/router between the RBR50 and the cable from my ISP's hardware. What did Netgear do that my ISP will no longer assign it an IP address. My ISP told me other people are having the problem as well and I need to contact Nextgear support.
Hoping the factory reset solves the problem but why should that be necessary with a firmware update?
Factory reset appears to have resolved the problem. Orbi router is now obtaining an IP address and providing an Internet connection. Wasn't sure what all a factory reset would do so was reluctant to just try it.
